Business Operations Manager

The Business Operations Manager in Saigon will discuss ecosystems, opportunities, and strategies with partners, while supervising and coordinating partnership projects to achieve company targets. This role involves overseeing general operation services, business opportunities, and catalog placement, ensuring global delivery of commitments. The manager will lead communication with partners, propose innovative business strategies, and ensure efficient project execution, providing real-time feedback and centralizing issue resolution.

Must Have

• Supervise & coordinate assigned projects (general operations, business opportunities, visibility, catalog placement).
• Ensure global delivery of agreed commitments of the utmost quality.
• Be the owner in front of all relevant department heads & managers for assigned responsibilities and projects.
• Work regularly and proactively with all needed departments (Sales, Marketing, Operations, Production) on project status.
• Give necessary instructions or support to anticipate, prevent problems or find out solutions.
• Ensure that all projects are delivered on-time and respecting platform/contract needs.
• Actively review project results to determine their impact on company targets.
• Propose courses of action to relevant managers to optimize work and profitability.
• Be the lead in front of partners’ contacts in all Business Operations regarding assigned projects.
• Maintain perfect and clear communication, always keeping in mind Gameloft’s needs and targets.
• Have an innovative approach while proposing potential business opportunities & strategies to management.
• Be analytical to understand partners’ ecosystems and Gameloft's infrastructure to brainstorm opportunities.
• Ensure efficiency on assigned projects and provide instant feedback real time of their status.
• Be the contact person for centralizing and providing status of any issues related to assigned projects.
• Actively give feedback, communicate and negotiate with departments to get needed information and elements.
• Report actively and proactively to the VP Business Operations / Business Operation Director and other management levels.
• Ensure that all progress tracking file(s) used in the team (currently Trello) are updated in real time.

JOB DETAILS

Job Purpose

Taking part in discussing ecosystems, opportunities and strategies with partners while supervising & coordinating partnership projects with relevant departments to help ensure the company's targets.

• Responsible for supervising & coordinating the assigned projects (including but not limited to general operation services, business opportunities, visibility with partners, placement of our catalog in stores, etc) to ensure global delivery of all agreed commitments of the utmost quality.
• Be the owner in front of all relevant department heads & managers in regards to all assigned responsibilities and projects.

Principal Accountabilities

1. Project Management & Support:

• Regularly and proactively working with all needed departments (including but not limited to Sales, Marketing, Operations, Production, etc) about their status on current projects assigned to the Business Operation Manager (BOM) to give necessary instructions or support to anticipate, prevent problems or find out solutions, ensuring that all projects are delivered on-time and respecting the platform/contract needs.
• Actively reviewing the results of the diverse projects assigned to determine their impact on the company’s targets. Propose courses of action to relevant managers in order to ensure that all work done by the different departments towards these goals is optimized and profitable.
• Being the lead in front of our partners’ contacts in all Business Operations regarding all projects assigned. This includes but is not limited to perfect and clear communication, always keeping in mind Gameloft’s needs and targets.
• Having an innovative approach while proposing potential business opportunities & strategies to management. Be analytical to understand the partners’ ecosystems and Gameloft's infrastructure to brainstorm these opportunities.
• Ensuring efficiency on assigned projects and being able to provide instant feedback real time of their status once requested.
• Be the contact person of all relevant involved departments for centralizing and providing status of any issues related to the assigned projects; actively giving feedbacks, communicating and negotiating with them to get all needed information and elements to ensure smooth progress for the assigned projects.

2. Reporting & Documentation:

• Reporting actively and in a proactive manner to the VP Business Operations / Business Operation Director (if any) and other levels of management that the projects require.
• Ensuring that all progress tracking file(s) used in the team (currently Trello, but this might change) are updated in real time.

ABOUT YOU

ABOUT US