Complaints Specialist 1

Job Title

Complaints Specialist 1

Job Description

Complaints Specialist 1

Perform analysis of returned devices. Support CAPAs, analyze complaint data, other additional tasks as needed. Provide feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations.

Your role:

• Receives and verifies returned Philips devices, ensuring they match reported items.
• Completes all required documentation and organizes devices by aging status.
• Performs visual inspections and full decontamination using bleach and glutaraldehyde.
• Ensures cleaning supplies, labels, and containers are adequately stocked.
• Collaborates with regional teams to manage device shipments and investigation progress.
• Works closely with the Complaints team to resolve discrepancies and close complaint records.
• Conducts detailed product investigations to confirm reported issues.

You're the right fit if:

• Student in Industrial Engineering, Electronic Engineering, Electromechanical Engineering, Quality Engineering, materials, chemical or similar, or a combination of equivalent job experience in related field.
• Advanced Office knowledge.
• English knowledge written and spoken B1
• 0-1 year experience in complaints processing and/or investigation in the Medical Device, Pharmaceutical or Biopharmaceutical industry or related experience.
• Experience with Complaints processing or direct role in handling/decontaminating bio-hazard product (preferred)
• Exposure to Good Manufacturing Practices (GMP) environment

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office role/Administrative Shift

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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