The Content Management System (CMS) Analyst oversees the efficient operation, maintenance, and optimization of Aladdin’s Product content management systems. This role ensures digital content is accurately uploaded, organized, and accessible for clients and internal teams. The analyst collaborates with content creators, technical teams, and 3rd party CMS vendors, leveraging AI to support the organization's digital content strategy.

Must Have

• Upload, update, organize, and publish digital content.
• Ensure content tagging, categorization, and taxonomy alignment.
• Maintain content consistency, quality, and brand compliance.
• Implement and manage content approval and publishing workflows.
• Facilitate content migrations and updates.
• Orchestrate and execute content updates across CMS, assisted by AI.
• Provide user support and training for CMS.
• Collaborate with IT, marketing, and other departments.
• Monitor system performance and troubleshoot issues.
• Ensure CMS security, integrity, and user license governance.
• Bachelor’s degree in IT, CS, Web Development, or related field.
• 3+ years experience as CMS Administrator or Web Developer.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage multiple tasks.

Good to Have

• Experience with Paligo and ServiceNow CMS platforms.
• Hands-on experience with Power BI dashboards.
• Proficiency in Adobe Analytics for user behavior tracking.
• Skilled in transforming raw data into insights for campaign optimization.

Perks & Benefits

• Strong retirement plan
• Tuition reimbursement
• Comprehensive healthcare
• Support for working parents
• Flexible Time Off (FTO)

About this role

Job Description:

Aladdin Product Marketing Role: Content Management System (CMS) Analyst

Position Overview

The Content Management System (CMS) Analyst is responsible for overseeing the efficient operation, maintenance, and optimization of Aladdin’s Product content management systems. Content Management Systems play a critical role for the Aladdin Business by ensuring our clients and internal teams can access the best and most up-to-date product content either directly or indirectly through Co-Pilots. This role ensures that digital content is accurately uploaded, organized, and accessible. The CMS Administrator will collaborate with content creators, technical teams , 3rd party CMS vendors - and will be heavily assisted by AI - to support the organization's digital content strategy -

Key Responsibilities

Content Management

• Collaborate with content creators and editors to upload, update, organize, and publish digital content.
• Ensure content is accurately tagged, categorized, and aligned with Aladdin’s taxonomy.
• Maintain content consistency, quality, and compliance with branding and style guidelines.
• Implement and manage workflows for content approval and publishing.
• Facilitate content migrations and updates as needed.
• Create, assisted by AI, processes to orchestrate and execute the updating of content across CMS – eg when a release requires Users Guides (Paligo), Resolution Guides to all be updated

User Support and Training

• Conduct training sessions and create documentation to assist users in effectively utilizing the CMS.
• Develop and maintain user guides, FAQs, and other resources to enhance user experience.

Collaboration and Communication

• Work closely with IT, marketing, and other departments to align CMS functionality with organizational goals.
• Collaborate with developers to customize and extend the CMS to meet specific requirements.
• Communicate updates, changes, and best practices to CMS users and stakeholders. Continuous Improvement
• Embrace GenAI and continuously look for ways the technology can boost productivity and content effectiveness
• Stay current with industry trends, best practices, and emerging technologies related to CMS.
• Identify opportunities for system enhancements and process improvements and prioritize these with the Vendors
• Test and evaluate new CMS features and functionalities, providing recommendations for adoption.

System Administration

• Monitor system performance, troubleshoot issues, and implement solutions to optimize functionality.
• Ensure the security and integrity of the CMS by implementing appropriate security measures and protocols.
• Track and govern user licenses to the CMS

Analytics (Value-Added Skills)

• Hands-on experience with Power BI dashboards is a plus.
• Proficiency in Adobe Analytics to track, interpret, and measure user behavior across digital campaigns is an advantage.
• Skilled in transforming raw data from tools like Power BI and Adobe Analytics into insights that drive campaign optimization and strategic stakeholder reporting.

Qualifications Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, Web Development, or a related field.
• 3+ years of experience as a CMS Administrator, Web Developer, or similar role.
• Experience with popular CMS platforms such as Paligo and ServiceNow desired
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills, with the ability to train and support users effectively.
• Attention to detail and a commitment to maintaining high standards of content quality.
• Ability to manage multiple tasks and projects simultaneously, meeting deadlines and priorities

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.