Customer Delivery Manager

T-Systems ICT India Pvt. Ltd. is seeking a Customer Delivery Manager with 9 to 12 years of experience. The role involves managing service chains for specific business services, ensuring quality, and coordinating operational performance. Key responsibilities include accountability for KPIs, SLAs, and OLAs, providing input for resource planning, and identifying process improvements. The manager will also act as the operational interface between production and service delivery management, monitor service efficiency, and handle internal customer contact.

Must Have

• Responsible for service chains of a specific business service product cross various organizational units
• Responsible for combined services for his delivery account in accordance with the agreed OLA
• Responsible for KPIs and SLAs OLAs of the contracted services
• Accountable for technical content of operational specialized technical concepts
• Deliver input for resource planning to ensure operational stability
• Ensure the quality of provided services and provides operational support
• Coordinate, manage and monitor operational performance
• Identify, formulate and implement the improvement of processes and policies to maximize operational output
• Steer the respective Operation Managers
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements
• Explanation of production options for SDM
• Accountable for the default reporting ordered by the SDM
• Monitor, manage and improve the efficiency of provided services
• Single point of contact towards the internal customer

Company Description

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Description

Required experience 9 to 12 years Customer Delivery Manager Principal TECHNICAL SKILL PROFILE NONE MANDATORY SKILLS Effective communication Presentation skills Negotiation skills Team work cooperation Finance literacy Intermediate MS Office Advanced ITIL Process Overview LANGUAGE SKILLS English and German level JOB DESCRIPTION Responsible for service chains of a specific business service product cross various organizational units Responsible for combined services for his delivery account in accordance with the agreed OLA as well Responsible for KPIs and SLAs OLAs of the contracted services Accountable for technical content of operational specialized technical concepts Deliver input for resource planning to ensure operational stability Ensure the quality of provided services and provides operational support Coordinate manage and monitor operational performance Identify formulate and implement the improvement of processes and policies to maximize operational output Steer the respective Operation Managers Operational interface between the production the service delivery management SDM and other delivery units for the ordered delivery elements Explanation of production options for SDM Accountable for the default reporting ordered by the SDM Monitor manage and improve the efficiency of provided services Single point of contact towards the internal customer

Additional Information

Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - XYZ@t-systems.com.

Stay vigilant. Protect yourself from recruitment fraud!

To know more please visit : Fraud Alert