Customer On Boarding Manager - fluent French

CSD Customer Onboarding Manager

SailPoint is the leading Identity Security product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customers demand.

Customer Onboarding Manager (COM)

The Customer Onboarding Manager (COM) is responsible for delivering a tailored and strategic onboarding experience that sets SailPoint customers up for long-term success. This role acts as a trusted advisor and strategic guide, helping customers achieve rapid time-to-value and confidence in their SailPoint Identity Security journey. The COM is not a quota-carrying role and is focused on enablement, education, and strategic customer outcomes during the onboarding phase.

Within 1 Month:

You will complete SailPoint’s corporate onboarding and a 2-week RevOrg training course. You’ll be introduced to internal tools and digital resources, assigned a buddy, and meet with team members across Sales, Customer Success, and Services. Your first month is about absorbing information, reviewing enablement content, and learning about our onboarding methodology and success planning process.

Within 3 Months:

You’ll begin owning your first customer engagements around 2–3 months in, either onboarding a new customer or supporting an in-progress engagement. You’ll ramp up to managing 3–5 onboarding engagements, giving onboarding presentations, leading success planning calls, and driving early enablement. Your manager or buddy will shadow early calls to ensure consistent experience and support. You’ll continue to build knowledge of SailPoint’s platform and onboarding frameworks.

Within 1 Year:

By the end of your first year, you'll own a full onboarding book of business. You’ll lead strategic onboarding engagements, drive customers toward value realization, and ensure seamless transitions to the Customer Success Manager (CSM). You’ll collaborate cross-functionally with Services, Product, and Support to remove blockers and continuously improve the onboarding experience. Expect busy cycles at quarter end as more customers are assigned to your portfolio.

Responsibilities:

• Own and manage the full onboarding experience from pre-close through transition to CSM
• Lead prospect readiness calls to set expectations and prepare prospects for day one.
• Lead success planning with customers to define clear goals, milestones, and measures of success
• Ensure customer understanding of SailPoint products, onboarding steps, and available resources
• Drive early value by aligning implementation timelines with customer goals and business outcomes
• Deliver onboarding presentations and guide customers through the Onboarding Guide and Compass resources
• Promote self-sufficiency by enabling customers on SailPoint’s digital assets and training programs (e.g., Identity University, Customer Success Center)
• Identify and mitigate risks early by maintaining proactive communication and coordinating escalations
• Serve as the primary escalation point during onboarding and keep internal stakeholders informed
• Track onboarding milestones and customer health metrics to ensure progress and alignment with success plans
• Collaborate closely with the CSM to ensure a smooth and contextualized transition post-onboarding
• Contribute feedback and improvements to onboarding resources and process design

Requirements:

• Bachelor’s degree or equivalent work experience
• 3+ years of experience in customer onboarding, customer success, account management, or implementation roles
• Strong executive presence and communication skills (written, verbal, and presentation)
• Demonstrated ability to guide customers through change and strategic planning
• Ability to translate technical product capabilities into business outcomes for diverse stakeholders
• Strong organizational and project management skills; able to manage multiple engagements concurrently
• Passion for education, enablement, and delivering exceptional customer experiences
• Collaborative mindset with a strong sense of ownership and accountability
• Ability to anticipate needs, solve problems proactively, and drive customer momentum
• Comfortable in a fast-paced, dynamic environment focused on continuous improvement and customer impact
• Fluent written and spoken in English and French, with additional languages of Italian and Spanish being an additive.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

About Us

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.

Equal Employment Opportunity Policy Statement

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:

• Filing a complaint;
• Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;
• Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or
• Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.