Customer Service Analyst
2 Months ago • 3-5 Years
Customer Service
Job Description
Accenture is seeking a Customer Service Analyst with proficiency in Spanish for written and verbal communication and good call handling skills. This voice process role involves interacting with customers via phone, email, and portal tickets. Responsibilities include analyzing and solving lower-complexity problems with moderate instruction. The candidate will be an individual contributor in a team environment, with potential impact on others' work. Customer service focuses on providing assistance, resolving issues, and ensuring customer satisfaction to maintain positive relationships. The role may require rotational shifts.
Good To Have:
- Language Translation
Must Have:
- Spanish language proficiency (written & verbal)
- Customer service experience
- Good call handling skills
- Customer care
- Customer support operations
- Customer satisfaction
Skill required: Language Translation - Customer Service
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:Spanish - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Candidate who is good in written & verbal communication in Spanish. Good call handling skills in Spanish. Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Customer Care •Customer Support Operations •Customer Satisfaction
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:Spanish - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Candidate who is good in written & verbal communication in Spanish. Good call handling skills in Spanish. Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Customer Care •Customer Support Operations •Customer Satisfaction
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
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