Customer Service Representative - FMCG
Job Description
- SAP knowledge
- Act as the central point of contact for customers and partners via phone and email.
- Manage the entire order process, including order entry, confirmation, and timely delivery.
- Collaborate closely with the warehouse team, Key Account Managers, and international colleagues.
- Actively support the team in projects and continuously optimize internal processes.
- Create listing documents, partly via customer-owned portals.
- Completed training or comparable experience in customer service or a similar field.
- Strong service and customer orientation.
- Solution-oriented and independent work style.
- Strong communication skills.
- Very good organizational skills and entrepreneurial thinking.
- High reliability, accuracy, and strong quality awareness.
- IT affinity and very good Excel skills.
- Very good German and English language skills, written and spoken.
- Dynamic and friendly work environment
- Competitive compensation
- Flexible working hours
- Modern office in Frankfurt city center with excellent public transport connections or parking facilities
- Coffee, water, and fruit in the office kitchen
- Office breakfast every 1st Tuesday of the month
About us
Founded in 2003 by brothers Nick and Mat Mowbray, ZURU has quickly grown into an international company with over 5,000 employees in more than 30 locations worldwide. As one of the largest toy companies in the world, our globally recognized and award-winning brand portfolio includes Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, Snackles, and many more. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.
Are you a service-oriented, structured, and independent team player who keeps a cool head even in stressful situations? Do you enjoy innovative products and feel comfortable in a dynamic, multilingual, and multicultural environment? Then become part of ZURU and strengthen our sales team as a Customer Service Representative!
Your tasks:
- You act as the central point of contact for our customers and partners via phone and and email.
- You are responsible for the entire order processing, recording orders, creating order confirmations, and ensuring timely delivery to our customers.
- You work closely with our warehouse team, Key Account Managers, and international colleagues in New Zealand and China.
- You actively support the team in projects and continuously work on optimizing our internal processes to improve service.
- You create listing documents, partly via customer-owned portals.
- Your ideas are welcome: With us, you help shape and actively advance the company.
Your profile:
- You have completed training or comparable experience in customer service or a similar field.
- A strong service and customer orientation characterizes you, and dealing with customers and sales partners brings you joy.
- You are a true team player, work solution-oriented and independently, and convince with strong communication skills.
- You have very good organizational skills and entrepreneurial thinking.
- Your work style is characterized by high reliability, accuracy, and a strong quality awareness.
- You have IT affinity – very good Excel skills are a matter of course for you, SAP knowledge is an advantage.
- You have very good German and English language skills, written and spoken.
What we offer you:
- A dynamic and friendly work environment
- Competitive compensation
- Flexible working hours
- A modernly equipped office in Frankfurt city center with excellent public transport connections or parking facilities
- Coffee, water, and fruit in the office kitchen
- Office breakfast every 1st Tuesday of the month
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
