Customer Support Agent Italian Speaking

Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. 

With live broadcast operations and offices across twelve locations, we provide a creative, engaging and an enthusiastic work environment.

We are looking for a customer service oriented person who will ensure that a high level of service support is provided to Evolution Gaming clients and end-users, after being provided with a relevant training.

• Monitoring and providing assistance in both Live Chat and ticketing system
• Performing technical investigations of various queries
• Identifying and escalating priority issues
• Coordinating case resolution between internal teams
• Multitasking according to daily priorities
• Resolving requests received from clients and end-users

• Excellent customer service orientation and communication skills
• Experience in providing customer support service (recommendable)
• Excellent English skills both spoken and written (C1)
• Excellent Italian skills both spoken and written
• Good time management skills
• Stress tolerance and attention to details
• High level of self-confidence and ability to make decisions independently
• Any additional language (Turkish, German, Dutch) will be a huge advantage

All your information will be kept confidential according to EEO guidelines.