Customer Trust Lead

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We’re looking for an Information Security expert to manage our Security Customer Trust program, a role that ensures customers understand and accept our security controls and processes.This is a remote role for the USA. Reporting to the Manager of Security & Compliance, you will be responsible for:

• Addressing customer inquiries regarding security issues in Zscaler products and services
• Managing the Vulnerability Disclosure Program (VDP) and security assurance governance framework
• Supporting customer security reviews as the primary liaison between customers and internal security teams
• Assisting Customer Success with creating and maintaining a knowledge base on Zscaler product security, and guiding sales teams to the appropriate references
• Tracking trends in customer queries and friction points, working closely with internal teams to prioritize and define requirements

What We’re Looking for (Minimum Qualifications)

• 8+ years experience in a similar, customer-facing role in security and compliance
• 3+ years of experience delivering presentations to C-level executives and technical experts
• Strong understanding of cybersecurity technologies, SaaS, and public cloud
• Working knowledge of compliance audits and security certifications like SOC2, ISO 27001, FedRAMP

What Will Make You Stand Out (Preferred Qualifications)

• Experience with product security controls, including vulnerability disclosure and management
• Previous work at a security product or solutions provider

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