Data Scientist, Product Observability

Epic Games is seeking a Data Scientist to join its Insights team, focusing on Product Observability for live service games like Fortnite. This role involves building and maintaining real-time observability frameworks, creating data tools, workbooks, and dashboards, and educating stakeholders on data-driven decisions. The Data Scientist will advocate for players, resolve live issues through data analysis, and continuously improve data stories and tools to ensure a high-quality live service product.

Must Have

• Direct experience building or maintaining observability for live service games, including familiarity with instrumentation, event schemas, real-time alerting, and health dashboards.
• Proficiency with Grafana, DataDog, Kibana, or Amazon CloudWatch.
• Proficiency with JPath, PromQL, SQL, or strong knowledge of scripting languages.
• Prior experience in analytics, project management, release management, production, or analytics QA.
• Strong in-the-moment problem-solving skills and ability to break large problems into manageable and actionable pieces.
• Ability to communicate equally effectively with both technical and non-technical stakeholders at all levels.
• Flexible availability, including on-call, and strong time management skills.

Perks & Benefits

• 100% paid benefits for employees and dependents
• Coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance
• Weekly indemnity (short term disability)
• Retirement savings plan with a competitive employer match
• EAP (employee assistance program)
• Robust mental well-being program through Modern Health (free therapy and coaching for employees & dependents)

WHAT MAKES US EPIC?

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At the core of success are talented, passionate people. The company prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being part of this company means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

ANALYTICS

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What We Do

Our Data & Analytics teams build powerful stories and visuals that inform the games we make, the technology we develop, and business decisions that drive the company.

What You'll Do

The company is seeking to expand its Insights team with a focus on Observability. We are looking for a Data Scientist to assist us in delivering and maintaining a high-quality live service game. This role wears many hats, juggles dynamic priorities, and works toward constantly moving targets. You'll create Data Tools, Workbooks, and Dashboards to support global Development and Publishing efforts.

In this role, you will

• Expand on the company’s real-time Observability Framework by building, maintaining, and working with stakeholders to produce insightful product health monitoring and alerting.
• Educate key stakeholders on real-time data and provide clear sources of truth to make high-velocity data-driven decisions.
• Advocate for the player – coordinate across multiple disciplines, teams, and time zones to maintain a high-quality live service product.
• Dig into data, utilizing existing tools and rapid ad-hoc querying and visualization to help resolve active live issues.
• Drive Observability evolution – continuously re-evaluate existing dashboards for opportunities to improve our data story. Work with Data Teams to leverage the latest data features and tools.

What we're looking for

• Direct experience building or maintaining observability for live service games, including familiarity with instrumentation, event schemas, real-time alerting, and health dashboards
• Proficiency with Grafana, DataDog, Kibana, or Amazon CloudWatch
• Proficiency with JPath, PromQL, SQL, or strong knowledge of scripting languages.
• Prior experience in analytics, project management, release management, production, or analytics qa.
• Strong in-the-moment problem-solving skills and ability to break large problems into manageable and actionable pieces.
• Ability to communicate equally effectively with both technical and non-technical stakeholders at all levels.
• Flexible availability - including on-call - and strong time management skills.

EPIC JOB + EPIC BENEFITS = EPIC LIFE

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We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

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The company spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Its award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

The company deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here

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