Delivery Manager

TransUnion is seeking a Delivery Manager to join its growing Software Development team. This role involves ensuring development teams meet delivery commitments, communicating progress to stakeholders, and removing impediments to sprint goals. The Delivery Manager will foster creativity and productivity, provide guidance to the Product Owner, and drive effective coordination of work throughout releases, contributing to the organization's short- and long-term objectives.

Must Have

• Driving teams towards delivery commitments
• Effective coordination of work throughout the release
• Consistent and ongoing approach to planning, estimating, managing uncertainty, metrics and measurements
• Solve issues and remove impediments to delivery
• Effective stakeholder management through proactive communication and regular, consistent reporting
• Effective budget management within the constraints of the project
• Collaborating with Delivery Managers to define the future of TransUnion’s delivery practice and working together to implement that vision
• Call out, challenge and improve processes that introduce inefficiencies and slow the pace of deliveries
• Ensuring effective agile processes are in place to enable delivery
• Coaching and supporting the team
• Manages, directs, and coordinates one or more segments of the organization's product development functions
• Estimates delivery timescales, develops and manages the development and release plans, and communicates progress effectively
• Manages the development and implementation of general operating policies, processes and procedures for the organisation and leads on projects
• Uses best practices and knowledge of internal and external business issues to improve products/services or processes
• Engages with key stakeholders to drive development and completion of projects, aligning with business strategy, Group policies and regulatory requirements
• Provides support and leadership where appropriate on specific projects, method changes or systems developments
• Educated to degree level or equivalent experience
• Understand fundamentals of iterative development
• Understand software development life cycle processes and methodologies
• Understand the value of commitments to delivery made by a development team
• Understand incremental delivery and the value of metrics
• Understand backlog tracking, burn down metrics, velocity, and task definition
• Familiarity with common Agile practices, service-oriented environments, and development and testing practices
• Ability to understand technical issues at a high level
• Experience of audit and compliance within own function
• Proven Scrum Master/PM
• Experience of working in a Software Development environment in a medium to large company
• Working in an agile team

Good to Have

• Experience of working in a regulated environment
• Able to communicate effectively with stakeholders at all levels
• Logical and analytical approach
• Organised
• Effective leadership skills, able to motivate and empower others
• Good assertiveness skills
• Good conflict resolution skills
• Strong attention to detail
• Self-motivated

Perks & Benefits

• Excellent salary and bonus scheme
• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart
• Training and development opportunities
• Flexible working arrangements

What We'll Bring:

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Delivery Manager to join our growing Software Development team.

The Delivery Manager is accountable for ensuring development teams meet their delivery commitments and for clearly communicating progress to enable Product Delivery to support the organisation’s short- and long-term objectives. Acting as a key facilitator for both the Product Owner and the team, the Delivery Manager works to remove impediments that could hinder sprint goals. The role focuses on fostering creativity and productivity within the team while ensuring achievements are visible to stakeholders. Additionally, the Delivery Manager provides guidance to the Product Owner on how to maximise return on investment for the team.

Day to Day You’ll Be:

Delivery:

• Driving teams towards delivery commitments
• Effective coordination of work throughout the release
• Consistent and ongoing approach to planning, estimating, managing uncertainty, metrics and measurements
• Solve issues and remove impediments to delivery
• Effective stakeholder management through proactive communication and regular, consistent reporting
• Effective budget management within the constraints of the project

Practice:

• Collaborating with Delivery Managers to define the future of TransUnion’s delivery practice and working together to implement that vision
• Call out, challenge and improve processes that introduce inefficiencies and slow the pace of deliveries
• Ensuring effective agile processes are in place to enable delivery
• Coaching and supporting the team

Key Tasks:

• Manages, directs, and coordinates one or more segments of the organization's product development functions
• Estimates delivery timescales, develops and manages the development and release plans, and communicates progress effectively.
• Manages the development and implementation of general operating policies, processes and procedures for the organisation and leads on projects
• Uses best practices and knowledge of internal and external business issues to improve products/services or processes
• Engages with key stakeholders to drive development and completion of projects, aligning with business strategy, Group policies and regulatory requirements
• Provides support and leadership where appropriate on specific projects, method changes or systems developments
• May train/mentor junior staff
• Educated to degree level or equivalent experience

Essential Skills & Experience:

• Understand fundamentals of iterative development
• Understand software development life cycle processes and methodologies and can speak intelligently about them and leverage other techniques to provide value to a team/business
• Understand the value of commitments to delivery made by a development team
• Understand incremental delivery and the value of metrics
• Understand backlog tracking, burn down metrics, velocity, and task definition
• Familiarity with common Agile practices, service-oriented environments, and development and testing practices
• Ability to understand technical issues at a high level
• Experience of audit and compliance within own function
• Proven Scrum Master/PM
• Experience of working in a Software Development environment in a medium to large company
• Working in an agile team

Desirable Skills & Experience:

• Experience of working in a regulated environment
• Able to communicate effectively with stakeholders at all levels
• Logical and analytical approach
• Organised
• Effective leadership skills, able to motivate and empower others
• Good assertiveness skills
• Good conflict resolution skills
• Strong attention to detail
• Self-motivated

Impact You'll Make:

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow:

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid

Find out more about Life At TU UK:

https://twitter.com/TransUnionUK

https://www.linkedin.com/company/transunion/life/

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.