Director, Warmline & Talent, Equality and Engagement Team

Salesforce is seeking a Director for the Warmline & Talent, Equality and Engagement Team. This role involves overseeing the Warmline program, providing direct career coaching and consultation to executive talent, and driving equality talent practices. The director will lead the design and scaling of learning experiences, leverage data and analytics for process improvement, and partner with various teams to deliver tailored solutions for retention, advancement, and hiring. The ideal candidate will have 10+ years of experience in HR or related leadership roles, with deep expertise in talent management, learning strategies, and process design, particularly with a focus on fairness, objectivity, and inclusion.

Must Have

• Oversee the Warmline program and serve as a senior Warmline advocate
• Provide direct career coaching and consultation to executive talent
• Partner, influence, and drive equality talent practices
• Lead the design and scaling of Trailhead and live immersive learning experiences
• Leverage data and analytics to identify process and experience gaps and drive change
• Partner across Equality, Engagement, Legal, Talent Management, Learning & Development, Recruiting, ES Business Partners, and AI/Tech Ethics teams
• Serve as a trusted advisor to business and HR leaders on inclusive and AI-enabled talent practices
• Conduct 1:1 coaching and consultation for leaders and executives
• Report directly into the Equality Talent Lead
• 10+ years in equality talent, HR, equality, learning and development, or related leadership roles
• Deep expertise in equality talent practices, talent management strategies, learning strategies, and talent process design
• Deep expertise in talent process design and optimization
• Proven ability to process and leverage data to identify gaps, mitigate bias, and build prescriptive solutions
• Adept at coaching and consulting senior executives on complex equality talent practices and scenarios
• Comfortable navigating highly confidential and sensitive information

Perks & Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

**About Salesforce**

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Primary Responsibilities

• Oversee the Warmline program and serve as a senior Warmline advocate, providing direct career coaching and consultation to executive talent navigating workplace challenges and career advancement opportunities
• Partner, influence, and drive equality talent practices to ensure fair and consistent processes with a focus on talent management, recruiting, mobility practices, future of work, and accelerating this work through AI.
• Lead the design and scaling of Trailhead and live immersive learning experiences for leaders, employees, and ES partners to drive fair and merit-based talent experiences for all employees, incorporating AI personalization where possible and inclusive design principles.
• Leverage data and analytics to identify process and experience gaps and drive change in partnership with senior ES and business leaders. Drive process integrity, objective decision making, and fairness at every step.
• Partner across Equality, Engagement, Legal, Talent Management, Learning & Development, Recruiting, ES Business Partners, and AI/Tech Ethics teams to deliver tailored solutions for retention, advancement, and hiring.
• Serve as a trusted advisor to business and HR leaders on inclusive and AI-enabled talent practices.
• Conduct 1:1 coaching and consultation for leaders and executives navigating career and workplace challenges
• Report directly into the Equality Talent Lead, helping to drive Salesforce’s global equality talent, Warmline, and enablement strategy

Experience + Skills

• 10+ years in equality talent, HR, equality, learning and development, or related leadership roles, with experience in global and matrixed organizations.
• Deep expertise in equality talent practices, talent management strategies, learning strategies, and talent process design
• Deep expertise in talent process design and optimization, including experience redesigning recruiting, performance management, promotion, and succession planning processes for fairness, objectivity, equality, and inclusion
• Proven ability to process and leverage data to identify gaps, mitigate bias, and build prescriptive solutions
• Adept at coaching and consulting senior executives on complex equality talent practices and scenarios
• Skilled facilitator and experience leading enablement
• Skilled with Tableau dashboards, data visualization, and analytics platforms
• Agile and able to thrive in a fast-paced, evolving environment with strong change management capabilities
• Experience partnering with legal and knowledge of employment law, and emerging compliance frameworks
• Comfortable navigating highly confidential and sensitive information.
• Ability to build, execute, and collaborate on a global strategy that integrates innovation with fairness, objectivity, and inclusion.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600.

For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.