Duty Manager

SIXT Australia is seeking a Full Time Duty Manager for a parental leave replacement contract until February 2027 at Brisbane Airport. This role involves providing day-to-day operational support, ensuring high customer satisfaction, driving sales performance through coaching and upselling, leading front- and back-of-house teams, overseeing fleet planning, resolving customer inquiries, maintaining compliance, and managing rental bookings and customer data.

Must Have

• Provide day-to-day operational support for frontline team
• Ensure high customer satisfaction
• Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics
• Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations
• Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards
• Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery
• Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management
• Efficiently manage rental bookings, agreements, and customer data via tech platforms with accuracy and care for detail and security
• Complete a National Criminal History Check
• Possess a current provisional or full driver's licence
• Have working rights in Australia

Good to Have

• Experience in vehicle rental industry

Perks & Benefits

• Participate in our lucrative performance-based incentive program
• Competitive salary package including motor vehicle, phone and laptop
• Uniform provided
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Opportunity to grow, progress or relocate career within the NRMA Group or different locations

Company Description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team at Brisbane Airport.

This is a parental leave replacement contract until February 2027.

Reporting to the Area Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.

YOUR ROLE

• Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics.
• Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations.
• Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards.
• Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery.
• Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management.
• Efficiently manage rental bookings, agreements, and customer data via our tech platforms with accuracy and care for detail and security.

YOUR SKILLS

• Sales Talent: You are motivated, enjoy direct customer service and are a true sales talent.
• Industry Experience: You bring valuable experience in areas such as sales, customer service or tourism. Experience in vehicle rental industry is desirable but not essential.
• Supervisory and Communication Skills: You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities.
• Organisation and Customer Service: You are highly organised, have a service-oriented mindset and excel in customer service.
• Flexibility: You are willing to work a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays.

As part of our recruitment process, successful applicants will be required to complete a National Criminal History Check. Please note that all candidates will need a current provisional or full driver's licence and working rights in Australia.

WHAT WE OFFER

At SIXT we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Participate in our lucrative performance-based incentive program
• Competitive salary package including motor vehicle, phone and laptop
• Uniform provided
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us

We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you ready to rev up your career and drive customer happiness? We're excited to hear from you. Apply now or visit our careers site to find out more. Join Team Orange today!

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.