Fairmont Gold Supervisor, Full Time

The Fairmont Gold Supervisor at Fairmont Waterfront is responsible for providing exceptional service and concierge information to guests, developing strong guest relationships, and managing tasks within the Fairmont Gold Lounge. This role involves assisting guests with food and beverage service, reviewing reservations, and addressing concerns promptly. The supervisor ensures adherence to department policies, safety standards, and contributes to a culture of excellence in luxury hospitality.

Must Have

• Consistently offer professional, friendly and engaging service
• Provide exceptional Concierge information to guests
• Develop and maintain strong guest relationships
• Develop and maintain contacts with business partners and community
• Assist guests regarding hotel facilities
• Review all Fairmont Gold reservations to ensure requests are met
• Assist guests in the Fairmont Gold Lounge with food and beverage service
• Manage work tasks between pantry, lounge and Fairmont Gold desk
• Address guest concerns quickly, logging and notifying proper departments
• Follow department policies, procedures and service standards
• Follow all safety policies
• Previous Front Desk experience required, preferably in a 5 diamond hotel
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• Must possess Serving it Right certification
• Must possess Food Safe certification
• Must possess a professional presentation
• Must possess outstanding guest services skills
• Sophisticated verbal and written communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Good to Have

• University/College degree in a related discipline an asset
• A member of Les Clef d'Or an asset

Perks & Benefits

• Sustainability and community commitment (5 Green Leaves Certification)
• Empowering Women in Leadership (50%+ leadership are women)
• Celebrating Diversity (team from 60+ countries)
• Strong Culture of Belonging for 2SLGBTQIA+ community (year-round support, gender inclusive change rooms)
• Discounted rates at over 5,500 Accor hotels worldwide (Colleague Travel Discount Program)
• Food & beverage discounts
• Transit reimbursement program for Trans Link monthly passes
• Subsidized meal during shift through colleague dining program
• Comprehensive Benefits (medical, dental, vision, Pension Plan)
• 50% off at dining establishments in Vancouver, Victoria and Whistler (Food & Beverage Discount Program)
• One free stay through Be Our Guest Program

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay, $32.16 per hour following 90 days of service

\*full-time and part-time status colleagues

Job Description

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
• Assist guests regarding hotel facilities in an informative and helpful way
• Review all Fairmont Gold reservations to ensure requests are met
• Assists guests in the Fairmont Gold Lounge with food and beverage service
• Manage the work tasks between pantry, lounge and Fairmont Gold desk
• Address guest concerns and react quickly, logging and notifying proper departments
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications

Qualifications:

• Previous Front Desk experience required, preferably in a 5 diamond hotel environment
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess Serving it Right certification
• Must possess Food Safe certification
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal and written communication skills
• A member of Les Clef d'Or an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting up to 20lbs.
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS