Field Application Specialist I - Michigan & Chicago area

Description

Position Summary

This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. Collaborate with all stakeholders to ensure customers receive prompt, accurate and professional support to further their business needs. The Field Application Specialist I promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Primary Duties

1. Coordinate and provide technical training, consultation, and ongoing support of bioMérieux’s diagnostic product lines within the U.S. customer base.

2. Develop, cultivate, and maintain strong professional relationships with all customers.

3. Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux’s CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.

4. Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.

5. Responsible for efficient territory management within operating expense budget.

6. Support bioMérieux revenue initiatives.

7. Perform all work in compliance with company quality procedures and standards.

8. Performs other duties as assigned.

Education & Training

1. Bachelor’s degree in medical technology, technical or life science field.

2. MLS (ASCP) Certification Preferred

Experience

1. 2+ years of clinical laboratory experience or equivalent. bioMérieux product experience preferred.

2. Experience with CLIA regulations and/or other laboratory credentialing standards preferred.

3. Experience with related technical field applications support strongly preferred.

4. Laboratory Information System (LIS) or Connectivity/Networking experience a plus.

Knowledge, Skills & Abilities

1. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.

2. Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.

3. Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.

4. Effective and efficient problem analysis that leads to high-quality decisions.

5. Learning agility to be able to learn from experiences and apply that knowledge to new situations.

6. Critical thinking, using logic and reason to analyze information and make decisions in the workplace.

7. Priority setting that align with business objectives

8. Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.

9. Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently

10. Organizing work and resources efficiently to ensure smooth operations

11. Troubleshooting issues to identify and resolve problems efficiently

12. Proficient in Windows OS, MS Office programs

13. Communicates instructions clearly and effectively

14. Demonstrates assertiveness and confidence in the face of a challenge

15. Solution oriented in the face of conflict

16. Ability to deal with difficult situations in a timely and bold manner

17. Action Oriented: Takes action even when facing challenges

18. Perseverance: Demonstrates perseverance and a focus on outcomes

19. Ability to cooperate with others at all levels including leadership

20. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives

21. Written Communications - including the ability to communicate technical data in written form

Effective verbal communication skills

22. Easily accessible and open to communication

23. Effectively navigate social interactions in the workplace

24. Build and maintain positive, productive interactions with colleagues

25. Participate in a way that enhances team performance and cohesion.

26. Fosters a culture of inclusiveness among all team members

27. Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes

28. Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations.

29. Actively and attentively listen to others, ensuring a clear understanding of their messages, needs, and concerns.

30. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others.

Working Conditions and Physical Requirements

1. Ability to remain in stationary position, often standing, for prolonged periods.

2. Ability to ascend/descend stairs, ladders, ramps, and the like.

3. Ability to wear PPE correctly most of the day.

4. Ability to adjust or move objects up to 50 pounds in all directions.

5. Domestic Travel: 75%

6. International Travel: Up to 5%

The estimated salary range for this role based in Illinois is between $78,000 - $116,00. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

In addition, bioMérieux offers a competitive Total Rewards package that may include:

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/

or contact us at recruitment@biomerieux.com.

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.com

, or by dialing 711 for access to Telecommunications Relay Services (TRS).