Front Office Agent

Campanile Duisburg City is seeking a full-time Front Office Agent to join its team. The role involves being the primary contact for guests, managing smooth check-ins and check-outs, handling reservations via phone and email, advising guests on offers and local attractions, and supporting administrative tasks. The ideal candidate has at least 6 months of Front Office experience and thrives in an international environment.

Must Have

• At least 6 months of professional experience in Front Office or a comparable position in the hotel industry
• Excellent communication skills
• Structured and reliable way of working
• Very good German language skills
• Very good English language skills
• Willingness to work shifts, including weekends and holidays
• Proficient in hotel software and MS Office

Good to Have

• Additional language skills

Perks & Benefits

• Fair compensation based on current collective agreement
• Flat hierarchies, short decision-making paths
• Professional and personal development opportunities
• Regional mobility within the DACH region
• Company fitness benefit via Egym WELLPASS or subsidy for Deutsche Bahn JobTicket
• Employee benefits such as 'employee referral program', discounted hotel stays, corporate benefits, and birthday gift
• Annual gratification for permanent employees after 12 months of service
• Capital-forming benefits

Company Description

Campanile Duisburg City is looking for a full-time Front Office Agent to support our team. If you have at least 6 months of professional experience in Front Office and are looking for a new challenge in an international environment, we look forward to receiving your application.

Job Description

• Guest Service: You are the first point of contact for our guests and ensure a smooth check-in and check-out.
• Reservations: You process inquiries and reservations by phone and email.
• Consultation: You inform our guests about our offers, current events, and sights.
• Teamwork: You support the team with administrative tasks and work closely with all departments to ensure first-class service.

Qualifications

• At least 6 months of professional experience in Front Office or a comparable position in the hotel industry
• Enjoy working with people, friendly demeanor, and excellent communication skills.
• Structured and reliable way of working, even in hectic situations.
• Very good German and English language skills, additional languages are a plus.
• Willingness to work shifts, including weekends and holidays
• Proficient in hotel software and MS Office

Additional Information

In addition to a great and motivated team, we offer you:

• Fair compensation based on the currently valid collective agreement
• Flat hierarchies, short decision-making paths
• Professional and personal development opportunities
• Regional mobility within the DACH region
• Company fitness benefit via Egym WELLPASS or subsidy for the Deutsche Bahn JobTicket
• Employee benefits such as "employee referral program", discounted hotel stays, corporate benefits, and birthday gift
• Annual gratification for permanent employees after 12 months of service
• Capital-forming benefits

Diversity and Inclusion:

At Louvre Hotels, we value diversity and promote a culture of openness and respect. Regardless of gender, nationality, ethnic origin, religion, disability, age, sexual orientation, or identity – everyone is welcome here. We firmly believe that diverse teams lead to more creativity and innovation and look forward to applications from people with diverse backgrounds.

Note: For reasons of better readability, the simultaneous use of the language forms male, female, and diverse (m/f/d) has been omitted. All personal designations apply equally to all genders.

We look forward to getting to know you!

Job Location

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