This role involves providing online customer service to game users, patiently answering their questions, providing guidance, and recording issues. The successful candidate will communicate with other departments to resolve player problems, actively handle customer complaints, and complete other assigned tasks. Key requirements include being responsible, having strong communication skills, being able to endure hardship, and possessing knowledge of online and board games, especially Sichuan Mahjong and Dou Dizhu. Familiarity with OFFICE software and proficient text input skills are essential, with at least one year of customer service or call center experience preferred.

Must Have

• Provide online customer service to users
• Answer player questions and provide guidance
• Record problems and follow up with other departments
• Actively handle customer issues, including complaints
• Responsible and strong communication skills
• Familiar with OFFICE office software
• Proficient in text input skills

Good to Have

• Love and understand online games
• Knowledge of board games (Sichuan Mahjong, Dou Dizhu)
• 1 year or more customer service or call center experience
• Able to endure hardship

Job Description

Responsibilities:

1. Responsible for providing services to users through online communication and other means.

2. Responsible for patiently answering players' questions in the game, providing guidance, and recording problems.

3. Communicate and confirm with other departments regarding problems encountered by players in the game, and assist in following up until the problem is resolved.

4. Aim for customer satisfaction, actively handle customer issues including complaints.

5. Complete other tasks assigned by superiors on time.

Job Requirements

Qualifications:

1. Responsible, strong communication skills, able to endure hardship;

2. Love and understand online games, have some knowledge of board games (Sichuan Mahjong, Dou Dizhu);

3. Familiar with OFFICE office software, proficient in text input skills;

4. 1 year or more customer service or call center experience preferred.