People Services Senior (HR) Advisor

Position Overview

As a Senior HR Advisor, you’ll play a pivotal role in our Regional People Services Operations team, delivering high-quality employee life-cycle services and HR operational support. Acting as a key connector across functions, you’ll partner with teams including People Consulting, Benefits, Legal, Data Insights, and Health & Safety to ensure a seamless and positive employee experience.

In this role, you’ll be more than an HR expert—you’ll be a driver of innovation. Leveraging systems, automation, and emerging technologies such as AI, you’ll help to streamline processes, enhance compliance, and improve service delivery at scale. You’ll coordinate with multiple stakeholders to identify opportunities for continuous improvement, using data-driven insights and a proactive mindset to evolve how we work.

Your deep expertise in HR Operations, Benefits Coordination, Compliance, and Program/Project support will position you as a trusted advisor and change enabler in a fast-paced, collaborative environment.

You will report to the EMEA Manager, People Services. This is a remote or hybrid role.

We offer a 6-month contract with possibility of renewal.

Responsibilities

• Be the contact for service request and escalations routing from Tier 1
• Deliver onboarding and offboarding services for employees
• Assist in local employee communications
• Support in ensuring payroll inputs accuracy, reliability and completeness
• Manage the benefit and leave coordination, including registration/de-registration, benefits contracts renewals/review, documentation, data audits
• Manage and process family friendly leave and insurance claim cases across EMEA
• Ensure HR reporting is compliant with country required statutory and regulatory reporting
• Manage and have oversight of up-to-date standard operating processes, process flows, guidelines, and internal documentation, ensuring quality assurance
• Be the first contact for all local government agencies/labor authorities for any HR enquires or data request

Minimum Qualifications

• 5+years experience working in a HR environment
• Experience working across EMEA with an understanding of employment legislation/practices
• Working in a multi-national environment, and fast-moving services businesses with a matrix shared service model is advantageous
• Familiarity of HR functions and processes across at least one functional area of Human Resources which may include HR Operations, Benefits administration, HR Compliance
• Proactive, driven, and team player who is also able to work independently under high pressure situations
• Passionate about identifying opportunities for continuous improvement, providing recommendations on suggested approaches
• High integrity and ability to maintain confidentiality at all times
• Strong Excel skills
• Experience of HR systems such as Workday and supporting tools such as Wolken case management systems

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