iGaming Trainer
Job Summary
Job Description
The iGaming Trainer will be responsible for designing and implementing training programs that meet both organizational and employee needs. This includes training new employees on proper game procedures, appropriate communication, and company standards. The trainer will evaluate employee performance, provide feedback, and retrain employees as needed to meet performance standards. They will also develop and improve training materials, prepare reports, and assist employees with training-related questions. The role requires adherence to regulations and departmental policies, with a focus on motivating employees and improving overall job performance.
Must have:
- Adhere to New Jersey Gaming Commission Regulations and departmental policies.
- Design and develop training programs based on organization and employee needs.
- Train new employees on game procedures and company standards.
- Evaluate new employees’ performance and provide feedback.
- Implement and monitor individual and practical training.
- Retrain employees as needed to meet company’s standards.
Job Details
- Adhere to New Jersey Gaming Commission Regulations and PT Services NJ regulations and departmental policies and procedures.
- Design and develop training programs based on both the organization and the employees’ needs.
- Train new employees by providing practical skills and motivation that encompasses proper game procedures, appropriate chats, proper dealing posture, body language and any related company standards.
- Develop training evaluation of new employees and successfully motivate new employees to acquire knowledge.
- Evaluate new employees’ performance until proceeding to independent work, as well as to provide feedback about performance.
- Implement and monitor individual and practical training of dealers and shufflers to reduce errors and improve the overall job performance.
- Provide professional training to shift managers and maintain a high level of professional knowledge accordingly.
- Develop, improve, and restore training materials to provide quality of training following company’s standards.
- Lead, supervise and motivate the achievement of employee’s objectives and improvement.
- Inform operation manager of any significant or special occasions that require attention.
- Cooperate with operations manager and administration staff regarding employee training.
- Observe and review new employees’ training progress.
- Retrain employees as needed to meet to company’s performance standards.
- Organize and create new employees’ photos and nicknames.
- Prepare and distribute diplomas to new employees’ successful completion of the training.
- Assist employees with any training related questions.
- Prepare any necessary reports and presentations by management request.
- Perform any additional duties as instructed by management.
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