Incident Management manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job identifies issues and recommends best practices for legal entities, leads projects for business improvements, analyzes business trends, collaborates with stakeholders for compliance, and oversees maintenance of corporate records.

The UK Firm – PayPal UK (“PPUK”)

PayPal UK Ltd (“PPUK”) is the PayPal UK regulated entity, with over 14 million customers.

We also have an exciting growth agenda with the customer at the heart of everything we do.

PayPal UK is seeking a dynamic, innovative, and driven Outsourcing & Incident Reporting Manager to join our high-performing global team.

You’ll be a member of the PayPal UK COO organisation supporting outsourcing governance and regulatory incident reporting programs. It will focus on ensuring regulatory compliance along with the development and implementation of strategies and relevant policies.

Job Description:

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Key Responsibilities-

This position will play a key role in bridging effective management of the outsourcing framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.

Responsibilities:

• Support the maturing and implementation of the Outsourcing Framework and champion it’s adoption through effective communication with all levels within the organization
• Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)
• Provide oversight and development of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting
• Monitor incident queues and triage related data to identify and assess potentially reportable incidents
• Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery
• Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes
• Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided
• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes

Key Contacts:

• Functional/Regional Risk and Compliance communities
• Incident Management teams
• Global Entity Management leadership
• Audit
• Legal
• Tax

Basic Qualifications

• 4+ years in the financial industry or equivalent with proven experience in roles for outsourcing/incident management portfolios.
• Experience with the UK and other global regulators.
• Knowledge on FCA, EBA & CSSF requirements
• High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
• Degree level education.
• Excellent English communication and written skills.
• Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
• Strong problem solving, operational process and analytical skills.
• High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
• Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
• Strong project management skills and change management experience

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us

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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

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Who We Are:

Click Here

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

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Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community

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We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

About Us

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless.

Learn more at PayPal.com/Jobs

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