Job Description
As a Manager in our Developer Success team, you will lead and coach a team of Platform Architects and Developer Success Engineers who work directly with our high-value customers to drive technical wins and measurable business outcomes. You’ll oversee day-to-day execution, ensuring your team delivers consistent, high-quality engagements that result in strong customer retention, adoption, and expansion. You’ll partner closely with cross-functional teams to ensure our post-sales motions are effective, repeatable, and aligned with customer and business objectives - helping our customers succeed while driving growth for our company.
Good To Have:
- Designed or implemented scalable post-sales playbooks or customer coverage models.
- Experience managing teams supporting both enterprise and startup customers.
- Hands-on experience with modern JavaScript frameworks, Next.js, Node.js, React, or related technologies.
- Worked at a high-growth SaaS or developer platform company.
Must Have:
- Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers.
- Own your team’s impact on technical success to support key revenue growth metrics.
- Implement and continuously improve repeatable post-sales playbooks.
- Empower your team to build trusted partnerships with customer developer teams and executives.
- Monitor team performance, manage workload and priorities, and remove blockers.
- Collaborate closely with Sales, Support, and Product teams for a seamless customer experience.
- Analyze customer and team data to inform decisions and improve operational effectiveness.
- Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting).
- Deep technical knowledge of modern Web architectures.
- Strong operational mindset to drive execution and manage workload.
- Business acumen and understanding of how technical engagements contribute to growth.
- Empathy for developers and a passion for delivering exceptional developer experiences.
- Strong collaborator and communicator who can align cross-functional teams.
Perks:
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
About the Role:
---------------
As a Manager in our Developer Success team, you will lead and coach a team of Platform Architects and Developer Success Engineers who work directly with our high-value customers customers to drive technical wins and measurable business outcomes. You’ll oversee day-to-day execution, ensuring your team delivers consistent, high-quality engagements that result in strong customer retention, adoption, and expansion.
You’ll partner closely with cross-functional teams to ensure our post-sales motions are effective, repeatable, and aligned with customer and business objectives - helping our customers succeed while driving growth for our company.
If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
What You Will Do:
-----------------
- Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes
- Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion.
- Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale
- Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives.
- Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively
- Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience
- Analyze customer and team data to inform decisions and improve operational effectiveness
About You:
----------
- Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results.
- Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions
- Strong operational mindset: able to drive execution, manage workload, and balance competing priorities
- Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth
- Empathy for developers and a passion for delivering exceptional developer experiences
- Strong collaborator and communicator who can align cross-functional teams around
Bonus If You:
-------------
- Have designed or implemented scalable post-sales playbooks or customer coverage models
- Have experience managing teams supporting both enterprise and startup customers
- Have hands-on experience with modern JavaScript frameworks, Next.js, Node.js, React, or related technologies
- Have worked at a high-growth SaaS or developer platform company
Benefits:
---------
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
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