Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD achieves this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in total customer satisfaction and growth of our business. The Federal Systems Technology Department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a System Upgrade Agreement (SUA) Field Service Technician (FST) Manager, you will be exposed to a wide variety of communications requirements in both the Presale, Post Sale, and sustainment/life cycle phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.

Job Description

• The Navy ELMR system is the largest and most complex ASTRO system globally. The Navy SUA (System Upgrade Agreement) FST (Field Service Technician) Manager will work closely with the SUA PM and other SUA FSTs to develop migration plans for upcoming Navy ELMR SUA deployments.
• Navy ELMR SUAs present unique challenges due to extensive customizations across the enterprise, necessitating customized testing in a lab environment. The Navy SUA FST Manager will collaborate with Upgrade Operations and third-party vendors to develop and execute strategies and test plans, ensuring flawless production deployment performance.
• The Navy SUA FST Manager will also drive the creation of processes, tests, and documentation for use in the production environment.

Key Responsibilities of the Navy SUA FST Manager:

• Team Leadership and Development: Recruit, manage, and provide technical training to the Navy SUA FST Team, ensuring they meet the technical and deliverable standards outlined in the government contract's Performance Work Statement (PWS) for sustainment and upgrades.
• Project Leadership for Navy SUA Upgrades: Lead the technical field team in planning and executing ASTRO system upgrades, ensuring successful completion. This role requires an experienced manager due to the unique nature of the US Navy ELMR system.
• Technical Resource Oversight: Direct the team's work on critical Navy ELMR communications systems, ensuring all system upgrades, expansions, and improvements comply with contract requirements and MSI technical standards. Monitor projects to ensure they are completed on schedule and within budget.
• Cybersecurity and Compliance Enforcement: Ensure strict adherence to all Department of Defense (DoD) and Department of the Navy (DON) security mandates, including STIGs (Security Technical Implementation Guides), to protect sensitive government information.
• Service Delivery Management: Manage the delivery of IT services in accordance with Service Level Agreements (SLAs), ensuring reliable, on-schedule, and on-budget ELMR system upgrades.

Responsibilities:

• Maintain extensive verbal and written communication with stakeholders, Project Managers, technicians, and engineers throughout the project lifecycle.
• Provide technical support to the SUA Project Manager, including presenting plans and answering customer questions.
• Identify potential issues that could affect quality, cost, or timeframe and recommend solutions to mitigate impact.
• Promote and foster a positive culture and environment within the training support team.
• Collaborate with the SUA PM to assess the implications of various strategies.

Candidate Requirements:

• Must be a US Citizen and willing and able to obtain DoD Secret-level clearance.
• Must be capable of obtaining an acceptable adjudication of DOD Secret (T3) Clearance within 18 months of initial employment date
• Complete standard form SF86 questionnaire and fingerprinting for national security positions
• Must obtain either a CompTIA Security+ or CISSP certification within first 12 months of employment
• 3 years of hands-on experience with Motorola ASTRO technology, including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC7500 dispatch, and NICE Logging.
• Strong organizational skills and a high attention to detail.
• Demonstrated experience leading a team of technologists.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple concurrent responsibilities with varying priorities, shifting focus with minimal loss of productivity or work quality.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel/Location:

• Travel to various lab environments, customer meetings, and deployment sites. Travel may be up to 50% at times, depending on project cycles.
• Travel internationally and domestically up to 50% of the time is required
• This position is remote and can be performed from most continental US states. Any residence relocation or long-term home office location requires management and MSI HR approval.
• A permanent residence based 60 miles or less from a mid to large class International Airport is required.
• Ability to obtain/hold a U.S. Passport, International Drivers Permit, and the ability to legally drive and rent a vehicle as needed.

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Target Base Salary Range: $95,000 - $105,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee Security Suite, MCC7500 Dispatch, NICE Logging, E911, Dispatch, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!