About PayPay

Having launched its service in 2018, PayPay, a fintech company, has surpassed 70 million users in approximately 7 years and is composed of diverse members from around 50 countries and regions.

OUR VISION IS UNLIMITED_

We believe that a clear vision is not necessary to create a future beyond our imagination. PayPay's stance is always Day 1, realizing a vision (future) that no one can imagine. We are looking for colleagues who are passionate about tackling this grand vision, refining products at an overwhelming speed that cannot be imitated by other companies, and professionally promoting the widespread adoption of cashless payments in Japan and its use as a financial life platform. We seek individuals who can proactively identify challenges, collaborate with others, and drive the creation of new value.

About the Role

Introduction to the Operations Promotion Division

The Operations Promotion Division is a strategic operational organization that supports PayPay's rapid growth through both "driving business forward" and "stable foundational operations." It handles fundamental tasks such as user and corporate credit screening, identity verification, and fraud prevention, while also promoting the establishment of control and management systems to achieve zero operational incidents and the advancement of fraud prevention measures to address new technologies like deepfakes. Furthermore, it is advancing automation and AI implementation to minimize human operations, and optimizing inter-organizational collaboration and governance to maximize investment in these areas. In a rapidly changing market environment, our mission in the Operations Promotion Division is to simultaneously achieve "safety, efficiency, and growth" by leveraging technology and data.

About the Headquarters Planning Office

The Headquarters Planning Office serves as the "brain" of the Operations Promotion Division, leading strategic operations as a core team. It oversees the entire division's projects, budgets, contracts, and KPIs, strategically supporting the foundation and operation to ensure the organization performs at its maximum potential. To support these efforts, it designs monitoring indicators such as KPIs and personnel evaluation systems, leading the balance between productivity and quality across the division. Furthermore, it positions organizational strategy as a theme for business growth, designing management that clearly outlines goals and roadmaps. It also works on optimizing operations through co-creation with external partners, such as designing SLAs and supporting productivity improvements to maximize collaboration efficiency with BPO vendors and consulting partners. We are not merely a management department; our raison d'être is to "create mechanisms that drive business." We move the organization with numbers and mechanisms, and design growth. Would you like to unleash your power as a member driving PayPay's evolution?

Background of Recruitment

PayPay is expanding its business scope across the entire financial and economic domain through collaboration with group companies such as PayPay Card, PayPay Securities, and PayPay Bank, with payment services at its core. We are currently in a dynamic growth phase, moving beyond payments to form the "PayPay Economic Zone." In this context, the Operations Promotion Division is increasingly required to formulate and execute mid-to-long-term strategies, looking 2-3 years ahead, not just single-year plans. As the business scale expands, new challenges are constantly emerging in the operational domain. This position is responsible for clearly organizing the division's strategy and strongly driving its execution on the ground, in order to maximize synergy across the entire group and create new services and mechanisms. We are looking for colleagues who can grow with us, taking on a central role in building PayPay's future through close collaboration with management.

Specific Job Responsibilities

1. Formulation and Management of Divisional Strategic Themes

• Lead strategy formulation and manage progress
• e.g., Formulation of new themes such as AI utilization and organization of discussion points
• Cascading formulated strategies to each department (from projectization to task assignment)

2. Formulation and Management of Budget Plans based on Strategic Themes

3. Negotiation and Communication with Stakeholders in Managing (1) and (2)

• Designing discussion points and tasks for issues
• KPI formulation based on strategic themes/budget
• Adjusting interests between organizations
• Including interactions with higher-level stakeholders and other companies (PayPay Group companies, business partners)

4. Lead Small Projects

• Collaboration with PMOs of each department, review/course correction from a company/division perspective
• Execution using the Division Head and Department Managers

*The detailed assignment will be determined through interviews.*

Appeal of this Position

The greatest appeal of this position, distinct from company-wide corporate planning, lies in its "proximity to the field." It's not just about drawing up strategies on paper; it's about closely collaborating with colleagues on the ground who actually operate PayPay's services and operations, connecting real challenges and improvement opportunities to a management perspective, and reflecting them in organizational operations and business growth decisions. Furthermore, by envisioning PayPay's future through direct dialogue with management, you can personally experience how those strategies function in the field and what results and changes they produce. It is an extremely practical and influential role where you can drive the entire cycle from strategy formulation to execution and improvement yourself.

Required Experience/Skills

• Project management experience in a business company or consulting firm
• Experience in business plan formulation and budget/actual management (knowledge of management accounting)
• Structuring issues (e.g., issue trees), designing discussion points, setting actions
• Experience reporting to or managing accounts for department heads or higher

Desirable Experience/Skills

• Knowledge and application experience of AI agents and generative AI
• Incorporating into operations and formulating roadmaps
• Experience as a secretariat for management meetings (preferably for higher-level meetings)
• Those who designed agendas, not just collected materials
• Management experience (preferably with older members)
• From the perspective of negotiating with superiors

PayPay's Ideal Candidate Profile

• Individuals who embody the PayPay 5 senses

Benefits and Conditions

Employment Type

• Full-time employee

Work Location

• Hybrid Workstyle (office, home or satellite office for remote work)
• *You will work from the office/remotely according to the rules of your affiliated organization and work instructions.*
• *Use of satellite offices is subject to the rules of your affiliated department.*

Working Hours

• Super Flex System (no core time)
• Principle: 9:00 AM - 5:45 PM (7 hours 45 minutes actual work + 1 hour break)

Holidays

• Saturdays, Sundays, public holidays, year-end and New Year holidays, and company-designated days

Leave (Statutory Leave and Company Benefits)

• Annual paid leave (14 days in the first year, prorated by joining month, usable from joining date)
• Personal leave (5 days granted annually / 3 or 5 days granted in the first year depending on joining month)
• *PayPay's unique special paid leave system, which can be used for illness/injury/hospital visits for yourself/family/pets, etc._*

Salary

• Annual salary system (including some fixed overtime pay)
• Determined according to company regulations based on experience, skills, performance, and contribution
• Reviewed once a year
• Special bonus (incentive) paid once a year based on company performance and individual contribution
• Overtime work allowance, late-night work allowance
• *Regarding salary payment, a portion can be received via PayPay account (supports digital salary payment)*

Benefits

• Social insurance (health insurance, welfare pension, employment insurance, worker's accident insurance)
• Defined contribution pension plan

Other Information:

• PayPay Inside-Out (Corporate Blog) /JP
• PayPay Inside-out (Corporate Blog) /ENG
• PayPay Product Blog /JP
• PayPay Product Blog /ENG

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