Operations Analyst, FCM

The FCM Operations Analyst provides primary-level problem resolution across all operational aspects of the FCM. The Analyst will work with customers on new initiatives, handle operational & customer-related issues, demonstrate full understanding of operational trade & end-of-day workflows, lead internal projects, and discover/recommend/document updates to current operational processes. They will also develop an understanding of FCM infrastructure and internal operational processes and applications, such as account set-ups, trade submission workflows, and margin services tools, and build strong relationships with various stakeholders.

Must Have

• Provide primary-level problem resolution across all operational aspects of the FCM.
• Work with customers on new initiatives and handle operational & customer-related issues.
• Demonstrate full understanding of operational trade & end-of-day workflows.
• Lead internal projects.
• Discover, recommend, and document updates to current operational processes.
• Develop an understanding of FCM infrastructure and internal operational processes and applications.
• Develop strong relationships with FCM's various stakeholders.
• Support CME Group’s effort to develop innovative enhancements.
• Document firm enhancement requests and help prioritize them.
• Suggest ideas to improve the customer experience and internal processes.
• Proficiency in Microsoft Office.
• Proficiency in Google Suite.
• Work a Sunday-Thursday shift.
• Work onsite 3 days a week in Singapore office.

Good to Have

• Understanding of Prediction Markets.
• Understanding of the trade lifecycle and post-execution workflows, including clearing and settlement.

Perks & Benefits

• Investment in your success.
• Opportunity to impact markets worldwide.
• Opportunity to transform industries.
• Build a career by shaping tomorrow.
• Work alongside a team of leading experts.
• Embrace employees' unique experiences and skills.
• Equal-opportunity employer.
• Rewarding career.

The FCM Operations Analyst provides primary-level problem resolution across all operational aspects of the FCM. The Analyst will work with customers on new initiatives, handle operational & customer-related issues, demonstrate full understanding of operational trade & end-of-day workflows, lead internal projects, and discover/recommend/document updates to current operational processes.

Principal Accountabilities:

• Develop an understanding of FCM infrastructure and internal operational processes and applications, such as account set-ups, trade submission workflows, and margin services tools.
• Develop strong relationships with the FCMs various stakeholders across multiple areas.
• Support CME Group’s effort to develop innovative enhancements that improve our team and our customers’ experience. Document firm enhancement requests and help prioritize them. Suggest ideas to improve the customer experience and improve internal processes.

Skills and Software Requirements:

• Understanding of Prediction Markets preferred
• Must work well in a team environment
• Self-motivated individual
• Proficiency in Microsoft Office and Google Suite required
• Strong analytical, quantitative, and organizational skills
• Excellent written and verbal communication skills
• An understanding of the trade lifecycle and post-execution workflows, including clearing and settlement, is highly valued.

This role is hybrid and will require a Sunday-Thursday shift as well as onsite 3 days a week in our Singapore office, with flexibility.