Order Management Specialist

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As an Order Management Specialist you are responsible for implementing sales orders diligently to ensure timely delivery of ordered goods to the customer, by coordinating manual and automated sales orders, ensuring oversight across various channels, including returns, for comprehensive management of the process

Your role:

• Ensures comprehensive oversight of order fulfillment, including processing returns, to maintain seamless operations across various sales channels, quickly addressing any deviations or specific issues to enhance process efficiency.
• Provides timely updates on sales order receipts and status, facilitating informed decision-making and strategic planning by monitoring sales activities and performance metrics.
• Coordinates the administrative flow of sales orders, ensuring accuracy, compliance, and consistency from intake to recognition to maintain operational reliability.
• Facilitates weekly order book review meetings for optimal alignment between factory and market groups, optimizing order allocation and ensuring effective communication and coordination.
• Manages exceptions and engages proactively with internal stakeholders, overseeing pre-screening and special orders while resolving discrepancies and claims to maintain accuracy and customer satisfaction.

You're the right fit if:

• You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
• You have 2+ years of experience with Vocational Education in areas such as order processing order management, or equivalent OR no prior experience with Bachelor's Degree, preferably with understaning of supply chain or equivalent areas.
• You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
• You are a customer-focused professional with critical thinking, strong communication skills and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities.
• May be required to work overtime, based on business &/or departmental needs.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an in-office role.

Philips Transparency Details

The pay range for this position in Nashville, TN is an hourly rane from $ 23.65 to $ 37.85

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.