Order Operations Analyst

entrata

1-3 Years | Pune, Maharashtra, India (Hybrid) | Full Time | 6 months ago

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Job Summary

As an Order Operations Analyst at Entrata, you will play a vital role in supporting the sales process. This includes processing complex commercial agreements, assisting with contract terminations, and drafting agreements when needed. You will be responsible for creating opportunities in ClientAdmin, ensuring the accuracy and efficiency of order entry, verification, and document filing. Your responsibilities will also include managing the contract lifecycle, collaborating with other team members, and recommending solutions to improve processes. The ideal candidate should possess strong attention to detail, problem-solving skills, and the ability to work independently and as part of a team. You will work in a fast-paced environment and will be responsible for ensuring the integrity of contract processing practices.

Must Have

Create opportunities in ClientAdmin efficiently and accurately.
Maintain integrity of contract processing practices and procedures.
Enter renewal fees in ClientAdmin as directed.
1-3 years of experience with Salesforce or other quoting systems.
1-3 years of direct contract administration experience in a tech company.
Excellent attention to detail.
Fast problem-solving skills.
Superb writing and grammar skills.

Good to Have

Experience with Software as a Service (SaaS) product offerings.
Experience with CRM Management Software.
Experience with DocusignCLM and e-signature software.

Job Description

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

Entrata seeks a high-performing Order Operations Analyst to join our Contracts Team. In this role, you will assume a wide range of responsibilities requiring critical thinking, innovation, and integrity. The Order Operations Analyst is responsible for supporting the sales process by processing various complex commercial agreements with Entrata’s customers, assisting with contract terminations, and assisting with drafting agreements when necessary. We seek someone with impeccable attention to detail, high energy, and a positive attitude. Because Entrata is one of the fastest-growing SaaS companies in the multifamily housing market, we need someone capable of adapting to new processes seamlessly.

Responsibilities will include

Primarily responsible for creating opportunities in ClientAdmin accurately and efficiently, including order entry, verification, and document filing.
Own and maintain the integrity of contract processing practices and procedures.
Own entry of renewal fees in ClientAdmin, as directed.
Ability to operate independently in an ambiguous environment
Work with other order operations team members, contract managers and contract team management on unique contracting situations.
Manage the lifecycle of contracts through DocusignCLM, CPQ and Salesforce
Uses best practices and knowledge of contractual issues to improve processes. Recommends solutions in their area to align with company goals and objectives.
Other projects as assigned

Minimum Qualifications

College Degree (or equivalent)
1-3 years of experience with Salesforce, CPQ or other quoting systems preferred
1-3 Years of direct contract administration experience in a tech company or high-volume environment
Ability to mentor the skills of junior colleagues within the India team, facilitating clear communication with US leadership
1 Year of direct experience with ClientAdmin
Excellent attention to detail
Ability to work independently and as part of a team.
Fast problem-solving skills
Work efficiently in multiple software applications, including Salesforce, DocuSign and Microsoft.
Superb writing and grammar skills; ability to use contractually appropriate language
Be able to diffuse sensitive customer situations diplomatically
Understand database management and master new database tools easily

Preferred Qualifications

Experience with Software as a Service (SaaS) product offerings
Experience with CRM Management Software
Experience with DocusignCLM and e-signature software

Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?