Platform Support Specialist

1 Hour ago • 3 Years +

Customer Service

Job Description

This Platform Support Specialist role at RoofStacks is crucial for maintaining operational continuity and enhancing platform reliability across multi-cloud environments (AWS, Azure, GCP). The specialist will monitor system performance using tools like Grafana and Prometheus, analyze key metrics, and take proactive measures or escalate issues. The position involves providing technical support, managing incidents, and contributing to infrastructure observability, acting as a vital link between technical support and infrastructure teams to ensure seamless operations and high-quality monitoring processes.

Good To Have:

Basic Kubernetes or container knowledge.
Practical experience in AWS, Azure, or GCP environments.
Knowledge of writing simple Bash/Python/PowerShell scripts.
Experience in observability and incident management processes.

Must Have:

Monitor and analyze platform metrics using Grafana and Prometheus.
Evaluate performance indicators and take necessary actions.
Track alarm thresholds, system continuity, and event trends.
Perform basic operational tasks on AWS services (EC2, IAM, S3, VPC).
Provide user support in O365, Google Workspace, Active Directory, and VPN.
Create incident management, escalation processes, and technical documentation.
Improve standardization and quality in platform monitoring.
Graduation in IT, Computer Programming, or related fields.
At least 3 years experience in IT Support, Infrastructure, or Platform Support.
Strong knowledge of Windows 10/11, Microsoft 365, DNS/DHCP, TCP/IP, network management.
AWS Cloud Practitioner certified; preparing for AWS Solutions Architect Associate.
Experience with Jira or similar ticket systems.
Ability to read and write English technical documentation.

Add these skills to join the top 1% applicants for this job

game-texts

dns

aws

azure

dhcp

prometheus

grafana

powershell

kubernetes

python

jira

bash

As Roof Stacks, we have been carrying out innovative projects since 2015. We aim to be a global player in our areas of expertise: Tourism Systems, Extended Reality (AR/VR), Blockchain Technologies, Game Development, and Financial Technology. We focus on making a difference and designing the future with the technologies we develop. In addition to our head office in Istanbul/Ataşehir, we have branches in Antalya and Elazığ in Turkey. We have also strengthened our position in the global market by opening a new office in Austin, USA, which hosts technology giants from all over the world.

This position focuses on ensuring operational continuity, monitoring system performance, and increasing platform reliability by working in coordination with teams in RoofStacks' multi-cloud (AWS, Azure, GCP) infrastructure environments. This role within the team serves as a critical bridge for both technical support and infrastructure observability.

Responsibilities

Monitor and analyze platform metrics via Grafana and Prometheus in AWS, Azure, and GCP environments.
Evaluate performance indicators such as CPU, memory, disk, latency, and take necessary actions or escalate to relevant teams.
Track alarm thresholds, system continuity, and event trends.
Perform basic operational tasks on AWS services (EC2, IAM, S3, VPC).
Provide user support in O365, Google Workspace, Active Directory, and VPN environments.
Create incident management, escalation processes, and technical documentation.
Improve standardization and quality in platform monitoring processes.

Required Qualifications

Graduation from Information Technologies, Computer Programming, or related departments.
At least 3 years of experience in IT Support, Infrastructure, or Platform Support.
Strong knowledge of Windows 10/11, Microsoft 365, DNS/DHCP, TCP/IP, and network management.
AWS Cloud Practitioner certified; preparing for AWS Solutions Architect Associate.
Experience working with Jira or similar ticket systems.
Ability to read and write English technical documentation.