Player Support Agent

If you’re looking to make the best co-op games in the world, you’ve come to the right place. We're proud to have some of the best game makers and collaborators in the industry within our four walls. What's more, we're a fun bunch of game developers, who love to indulge in our passion for video games together. Our games are not for everyone. Are they for you?

We are now looking for a Player Support Agent

Who you are:

Do you see yourself in the following?

• 1-2 years customer service experience;
  
• Excellent written and verbal English skills;
  
• Being well versed in collaborating in a multinational environment;
• A passion for video games! Bonus points if you are a fan of tactical shooters.

What you'll do

As a Player Support Agent, you will be supporting the players of Helldivers 2, assisting them with queries regarding gameplay, purchasing, technical troubleshooting, and other miscellaneous game-related questions. You will also be responsible for assisting in the creation and upkeep of a robust Knowledge base and numerous FAQ articles. As this is a new team within the studio you will have the chance to contribute by collaborating on new workflows and procedures.

Each team member at Arrowhead is passionate about making an effort in order to create great games. To achieve this, we believe it is important to have dedicated, friendly and helpful people around you. We offer a thrilling and creative environment where passionate game developers work to provide high quality gameplay experiences.

As a Player support agent you will be: 

• Using Zendesk and our internal tools help players of Helldivers 2 and other Arrowhead titles with Technical and In-game related support queries;
• Assisting our partners at Sony and dealing with escalated issues that they are unable to resolve regarding Helldivers 2;
• Assisting in the creation and upkeep of Knowledge Base and FAQ articles to enable our players to Self-service their general support question.

How to apply

If you think that this position matches your background and skills, we would love to hear from you. Please submit your CV in English as soon as possible. We ask that your application always include relevant work samples or a link to your portfolio.

We interview candidates continuously and hire when we find a good fit.

Practical Information

Scope: Consultant assignment lasting 6 months. 

Location: Remote 
Set-up: Contractor position - You need to have your own company set-uo

What we offer

Arrowhead Game Studios is a growing team of about 100+ people, best known for our co-op titles. Despite our size, we remain a friendly and down to earth bunch, who love to indulge in our passion for video games together.

Located in a newly built, custom-tailored offices on the Hammarby Kaj waterfront, we enjoy everything Stockholm has to offer. A thriving game dev scene, along with all types of activities are immediately available on our doorstep.

Our talented developers are crucial to our success, therefore we put a lot of emphasis in creating and maintaining a prosperous culture. We’re committed to open and transparent communication. Your ideas are welcomed, valued, appreciated - the ceiling for creative discussions is high.

We also have numerous work benefits for all our employees. You can read about them here!