Process Expert/Senior Process Expert

28 Minutes ago • All levels

Job Summary

Job Description

This role is for a Process Expert/Senior Process Expert within Customer Experience or Administrative streams at Maersk. Responsibilities include customer channel management, case management, handling calls, onboarding, relationship management, and contract/dispute management. The role supports others with skilled technical, administrative, or operational tasks, requiring independent judgment within defined guidelines and a foundational knowledge of work routines.
Must have:
  • Provide customer services post-onboarding.
  • Manage customer channels and cases.
  • Handle customer calls.
  • Manage customer onboarding and relationships.
  • Handle contract and dispute management.
  • Perform skilled technical, administrative, or operational tasks.
  • Execute specialized work to support operations.
  • Apply standards and resolve problems independently.
  • Exercise independent judgment within guidelines.
  • Possess job-related training and on-the-job experience.
  • Knowledge of standardized work routines.

Job Details

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

  • Customer channel management
  • Case Management
  • Handling Customer Calls
  • Customer onboarding and relationship management
  • Contract and dispute management
  • and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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About The Company

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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