Product Implementation Specialist, Project Manager (R-18527)

The Product Implementation Specialist, Project Manager at Dun & Bradstreet is responsible for leading projects to enhance customer experience and business performance. This role involves prioritizing deliverables, applying Six Sigma and Service Design principles, and managing project resources to ensure successful outcomes. The specialist will facilitate meetings, develop schedules, manage scope and budget, and communicate with stakeholders to drive efficiency and deliver outstanding customer service.

Must Have

• Provide strong project management support for customer experience initiatives.
• Work closely with Program Leads to prioritize key deliverables.
• Apply Six Sigma and Service Design principles.
• Organize project resources to achieve objectives.
• Facilitate work stream meetings for timely execution.
• Develop detailed project schedules with milestones.
• Define and manage changes to project scope and budget.
• Ensure relevant stakeholders are updated on project progress.
• Escalate issues requiring management attention.
• Measure project performance using appropriate tools.
• Manage stakeholder relationships and communication.
• Work proactively and cross-functionally with teams.
• Serve as the owner for work stream project plans and status updates.
• Bachelor’s degree and a minimum 5 years of experience managing cross-functional projects.
• Ability to work independently and manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite skills.
• Demonstrate an ownership mindset and problem-solving.
• Be proactive, collaborative, and possess a continuous growth mindset.
• Fluency in English and languages relevant to the working market.

Good to Have

• PMP Certification

Why We Work at Dun & Bradstreet

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.

The Product Implementation Specialist, Project Manager, plays a key role in prioritizing key deliverables, driving projects aimed at improving our service and business performance in order to make the organization more effective and efficient while delivering outstanding customer service.

Key Responsibilities:

• Provide strong project management support for initiatives aimed at improving the customer experience
• Work closely with Program Leads to prioritize key deliverables and ensure alignment with the overall program.
• Apply Six Sigma and Service Design principles aimed at streamlining throughput and ensure projects deliver successful customer outcomes
• Organize project resources to achieve objectives
• Facilitate work stream meetings with team members to ensure solid and timely execution of project decisions and deliverables
• Develop detailed project schedule with milestones of key deliverables
• Define and manage changes to project scope and budget
• Ensure relevant stakeholders are updated regarding project.
• Escalate issues requiring management attention
• Measure project performance using appropriate systems, tools and techniques
• Manage the relationship and communication plan for all stakeholders
• Work proactively and cross-functionally with the team to ensure top-quality deliverables and transparent identification of potential risks and issues.
• Serve as the owner for work stream project plans and status updates.

Skills & Requirements:

• Bachelor’s degree and a minimum 5 years of experience managing cross-functional projects
• Experience or certification with Six Sigma, Service Design, and Agile preferred
• Ability to work independently and with diverse teams to manage multiple priorities.
• Excellent communication skills both verbal and written
• Proficiency in Microsoft Office Suite skills
• Show an ownership mindset in everything you do.
• Be a problem solver, be curious and be inspired to take action.
• Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Fluency in English and languages relevant to the working market.

Nice to have:

• PMP Certification

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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