Regional Sales Operations - Jakarta

About the Role

Join our team and make a real impact. As a Regional Sales Operations Manager, you'll play a pivotal role in helping our regional field teams become more efficient by being the operational backbone of the region by ensuring processes are sharp, executed well and required data management practices in the region are solidly created and executed by you. Collaborating closely with sales and national sales support, your efforts will directly contribute to scaling up our regional business and propelling it to new heights. You'll have the opportunity to lead regional operational initiatives and drive tangible results as we look to expand our sales team across the country

What You Will Do

• Compile and deliver weekly and monthly reports that summarize sales performance, operational highlights, key metrics, and emerging issues across all levels.
• Provide actionable insights by tracking demo asset utilization, market saturation, area penetration, turnover ratios, outlet transactions, and hiring pipeline status.
• Maintain a dynamic regional dashboard to analyze performance data and offer recommendations for data-driven decision-making.
• Oversee the full delivery cycle of devices and assets, ensuring timely tracking, resolving delays, and confirming successful receipt by recipients.
• Conduct regular audits to support loss prevention and monitor the condition of distributed devices.
• Support merchant onboarding by managing CRM updates, verifying data, checking discrepancies, and tracking leads, deals, and renewals.
• Manage administrative tasks such as onboarding paperwork, contract documentation, tax invoicing, and escalation handling for operational or customer issues.

What You Will Need

• 5+ years’ experience in sales operations, sales support, or data analysis, preferably in high-growth or fast-paced industries.
• Strong analytical skills with expertise in Excel/Google Sheets, data visualization tools (Looker Studio/Tableau/Power BI), and basic SQL.
• Proven ability to design and implement SOPs, streamline workflows, and automate manual processes.
• Excellent stakeholder management and communication skills, able to work closely with sales, logistics, and external partners.
• Strong attention to detail, ownership, and problem-solving skills, with the flexibility to support sales teams in dynamic situations.
• Solid understanding of regional sales processes, from pipeline management to asset tracking and merchant onboarding.
• Fluency in English and Bahasa Indonesia is preferred.

About the Team

The Sales team consistently strives to implement solutions that allow our merchant partners in Indonesia to sell products both online and offline. We also work to improve the merchant-partner experience through product innovation and integration with the rest of the Gojek ecosystem.

One of our main goals is to strengthen our market share in Indonesia, combining strategy with local insights to propel our business onward and upwards. Furthermore, we maintain a holistic view of GoTo Financial’s business and payment solutions within the region, constantly striving better to understand the sales region's issues from the ground up and provide solutions and actionable steps forward. Lastly, We ensure our platform is at the top of the minds of merchants while improving our merchant’s life and their experiences using our services.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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