Renewals Specialist

THE ROLE

Join a global Customer Operations team where your drive, strategic mindset, and customer-first approach will directly impact retention and revenue. In this high-ownership role, you’ll lead renewal negotiations for high-value accounts, collaborate cross-functionally, and do what it takes to secure every renewal. You’ll be empowered to grow through a robust onboarding experience, a clear career path, and a culture that values initiative and results.

WHAT YOU'LL DO

• Take full command of a strategic book of business, leading end-to-end renewal negotiations with precision and urgency.
• Partner with CSMs and SAMs to ensure seamless renewal execution and customer satisfaction.
• Drive ARR growth by executing renewals within approval guidelines and identifying upsell opportunities.
• Forecast with confidence, delivering accurate monthly and quarterly renewal projections.
• Negotiate like a pro, securing special pricing and validating orders to ensure compliance and profitability.
• Keep data clean and sharp in CRM systems to support visibility and decision-making.
• Deliver responsive service via phone and email, resolving licensing, billing, and renewal inquiries with speed and professionalism.
• Own retention outcomes, handling cancellation requests and turning risk into opportunity.
• Monitor customer health, proactively identifying churn risks and acting decisively.
• Champion upsell opportunities, engaging customers throughout their lifecycle to maximize value.
• Support export license requests and other operational needs as required.
• Mentor and lead, sharing your expertise with new hires and peers.
• Be the go-to expert for your assigned brands, solutions, and processes.
• Lead special projects that drive innovation and efficiency.
• Adapt and execute additional duties as needed—because you’re always ready to step up.

QUALIFICATIONS

• 5+ years of experience in Renewals or a similar role.
• Associate or Bachelor’s degree preferred.
• Strong proficiency in Microsoft Office Suite and CRM tools (especially Salesforce).
• Proven track record of exceeding renewal and retention goals.
• Exceptional negotiation, communication, and relationship-building skills.
• Analytical mindset with the ability to turn data into action.
• Familiarity with cybersecurity technologies and market trends is a plus.
• Ability to juggle multiple priorities in a fast-paced, high-stakes environment.
• Detail-oriented, self-motivated, and resourceful.
• Excellent verbal and written communication skills.
• Customer-first mindset with a professional, proactive approach.
• Confidence to navigate complex customer concerns and resolve them independently.
• Creative problem-solver who thrives in ambiguity and takes initiative.
• A winning attitude and the grit to get the job done—no matter what.

This role is eligible for commission as defined under the terms of the applicable plan. At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As a full-time, non-exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Paid time off and sick leave
• Tuition and personal enrichment reimbursement

Check out some of the of the other benefits we offer that are focused on your holistic well-being and our Diversity, Equity, and Inclusion program.

Compensation

$50,000 - $70,000 USD

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.