Japanese Speaking M365 Customer Success Manager (Modern Work and Security)

As a Customer Success Manager at SoftwareOne, you will guide enterprise and SMB customers in Japan to maximize the value of Microsoft 365 solutions, ensuring seamless adoption and long-term success. You will act as a trusted advisor, driving engagement and usage of Microsoft 365 Modern Work and Security solutions through onboarding, workshops, and business reviews. Key objectives include accelerating M365 adoption, delivering onboarding sessions, and identifying up-sell/cross-sell opportunities with Sales teams.

Must Have

• Existing full-time work rights in Japan
• Ability to commute to our Tokyo office (hybrid workstyle)
• Full professional proficiency in Japanese
• Working proficiency in English (reading/writing essential)
• Relevant experience with M365/Azure solutions (e.g., Active Directory, SharePoint, Security, Productivity, AI)
• Strong communication and relationship management skills
• Ability to analyze data and provide actionable insights
• Advise customers on best practices for Microsoft 365 usage and security
• Conduct onboarding sessions and workshops to improve engagement
• Drive Monthly Active Usage and monitor performance metrics
• Collaborate with Sales and Solution Sales teams to uncover growth opportunities
• Analyze data and generate reports to identify optimization strategies

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about helping customers succeed with Microsoft 365?

Fluent in Japanese and ready to drive adoption of modern workplace solutions?

Keen to join a global leader in cloud and software services?

At SoftwareOne, we empower organizations to transform through technology. As a Customer Success Manager, you’ll guide enterprise and SMB customers in Japan to maximize the value of Microsoft 365 solutions, ensuring seamless adoption and long-term success.

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The Role

You will act as a trusted advisor, driving engagement and usage of Microsoft 365 Modern Work and Security solutions. Through onboarding, workshops, and business reviews, you’ll help customers achieve their goals while identifying opportunities for optimization and growth.

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Objectives

• Accelerate adoption of Microsoft 365 services for EA/CSP customers.
• Deliver onboarding sessions and regular business reviews.
• Identify up-sell and cross-sell opportunities in collaboration with Sales teams.

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Key Responsibilities

• Advise customers on best practices for Microsoft 365 usage and security.
• Conduct onboarding sessions and workshops to improve engagement.
• Drive Monthly Active Usage and monitor performance metrics.
• Collaborate with Sales and Solution Sales teams to uncover growth opportunities.
• Analyze data and generate reports to identify optimization strategies.

What we need to see from you

• Existing full-time work rights in Japan.
• Ability to commute to our Tokyo office (about 50/50 Hybrid Workstyle: 2-3 day onsite, 2-3 day remote per week).
• Full professional proficiency in Japanese and working proficiency in English (reading/writing essential).
• Relevant experience with M365/Azure solutions (e.g. Active Directory, SharePoint, Security, Productivity, AI).
• Strong communication and relationship management skills.
• Ability to analyze data and provide actionable insights.

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.