Sales Engineer, Delhi

Join Trend Micro's high-performance technical team as a Sales Engineer in Delhi, focusing on cutting-edge cybersecurity solutions. This role involves evangelizing Trend Micro's market-leading offerings like XDR, unified endpoint, network, and email security. You will act as a cybersecurity consultant, advising customers on cloud technologies and AI-ML driven security solutions, ensuring customer success from engagement to product experience, and building strong relationships as a reliable advisor and technologist.

Must Have

• Understand customer journey with product and help them navigate smoothly.
• Be obsessed with Customer Success during engagement, onboarding, and product experience.
• Build and train the sales organization to sell better and effectively.
• Understand emerging ecosystem of cybersecurity partners (SOC services, CSP, MSSP).
• Leverage channel partners by upscaling and training for customer engagement.
• Conduct routine updates on new product/technology to internal sales staff.
• Work closely with Regional/Global Product Manager and Product Marketing Manager.
• Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages.
• Encourage and empower partners to propose, position, and convince customers with solutions.
• Present complex technical issues and solutions to all levels of an organization.
• Apply strong problem-solving skills to design solutions for customer problems.
• Develop close relationships to help influence the technical strategy of the customer.
• Deliver training to customers and prospects about Trend Micro solutions.
• Work with company technical support personnel to ensure ongoing quality of support and customer health.
• Contribute to departmental best practices, strategies, methodologies, and documentation.
• Continuous self-improvement and learning to maintain current technical knowledge.

Good to Have

• Very good public speaking skills.
• Knowledge and understanding of Microsoft O365, Azure, Google, AWS services.
• Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection, and monitoring security.

POSITION OVERVIEW:

Joining our Technical team you will be part of a high performance team that focuses on cutting edge technology solutions related to cyber security. As a Sales Engineer, you will have ample opportunities of getting exposed to breadth of technologies like cloud native application security, Devsecops and other emerging areas of cloud. Trend Micro being leaders in unified endpoint security, Network security and email security is creating a wave with its market disturbing offering of XDR, where we are uniquely positioned to be a technology leaders having end to end security offerings. That is why in recent Forrest report Trend Micro is declared a leader for XDR. At Trend, role of a Sales Engineer expands from being an evangelist to a cyber security consultant. As most enterprises are rushing to adapt cloud technologies and AI-ML driven cyber security solutions, Sales Engineer creates a very strong relation with customer as a reliable advisor and technologist..

RESPONSIBILITIES

• Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly
• Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
• A strong pillar to build and train sales organisation. You shall be an extremely good story teller and help sales team to sell better and effectively
• Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
• Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
• Conduct routine update on the new product/ technology to the internal sales staff
• Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how
• Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking
• Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
• Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner
• Apply strong problem-solving skills to design solutions that solves the customer problems
• Developing close relationships to help influence the technical strategy of the customer
• Deliver training to customer and prospects about Trend Micro solutions
• Working with company technical support personnel to ensure ongoing quality of support and customer health
• Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
• Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
• Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the role.

EXPERIENCE:

• 8+ years of experience in enterprise sales, preferably in cybersecurity or IT solutions.
• Strong knowledge of cyber security solutions ( Endpoint, E-mail, Web, IPS, Cloud-based security solutions).
• Rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers
• Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.
• Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.
• Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage
• Good written and spoken communication skills in English
• A strong interest in all aspects of cybersecurity and a passion for customer security
• Excellent of understanding of public cloud technologies such as AWS and Azure

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

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