Sales Support Assistant II, KSHB (HYBRID)

Are you ready to be the backbone of a dynamic sales team in one of the country's most vibrant markets? KSHB in Kansas City is seeking a dedicated Sales Support Assistant II who will play a crucial role in supporting our sales department's day-to-day operations. This position offers an exciting opportunity to work directly with clients, advertising agencies, and sales professionals while contributing to the success of our station's revenue goals.

WHAT YOU'LL DO:

• Contacts clients as needed regarding ad materials, pricing, billing, or special upsell opportunities.
• May input ads into the ad order system.
• Assists in collecting and composing ad copy, maintaining the account base, and ensuring high customer service.
• Works closely with order entry, traffic, and layout as needed to ensure clients' advertising schedules are met.
• Calculate and have the ability to communicate rate packages to clients and prospects.
• Assists the Sales manager on all special project details, including but not limited to production schedule, rate authorization, and communication.
• Facilitate & process sales presentations.
• Generate sales reports.
• Identify and correct any billing errors or issues prior to the end of the month.
• Correctly input client billing adjustments within the same month as the disputes are identified.
• Attend sales training and planning meetings.
• Research problems that develop with accounts and troubleshoot the issue, developing a satisfactory conclusion for the property and the customer's needs.
• Handles the daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers when they call.
• Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
• Provide exemplary customer assistance.
• Adheres to company policy and assigned standards of performance.
• Other duties as assigned.

WHAT YOU'LL NEED:

• High school diploma or equivalent required
• Generally, 2+ years of experience in administrative or sales support or a related field is preferred

WHAT YOU'LL BRING:

• Strong customer service skills
• The ability to read, analyze, and interpret sales demographics information and creative layouts
• Must have the ability to generate reports, business correspondence, and presentations
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues, and customers
• Must have the ability to calculate figures related to the advertising rate packages
• Proficient use of Microsoft Office (Excel, Word, Outlook)
• Must have the ability to learn new software programs, such as AD order entry and customer relations management software
• Must have good organizational skills and the ability to meet deadlines
• Communicate and work as a team player both internally and externally.

WHERE YOU'LL LIVE, WORK, AND PLAY:

Kansas City, Missouri, offers the perfect blend of Midwest charm and metropolitan excitement. Known for its world-famous barbecue, jazz heritage, and passionate sports culture, KC is home to the Chiefs and Royals, creating an electric atmosphere year-round. The city boasts a thriving arts scene with the Nelson-Atkins Museum of Art, vibrant neighborhoods like the Power & Light District and Crossroads Arts District, and beautiful fountains that have earned it the nickname "City of Fountains."

The cost of living is remarkably affordable compared to other major markets, while still offering big-city amenities including diverse dining options, craft breweries, and entertainment venues. Kansas City's central location makes it easy to explore the region, and the city's commitment to innovation is evident in its growing tech sector and entrepreneurial spirit. From catching a game at Kauffman Stadium to exploring the historic Country Club Plaza, Kansas City provides an exceptional quality of life for professionals and families alike.