Sales Vendor Management Lead

About the Role

We are seeking a highly skilled and results-driven individual to take ownership of end-to-end our outsourcing manpower planning and vendor management for the MSME Sales team.

The role covers a wide scope, including achieving ambitious headcount targets within SLAs, optimizing outsourced hiring processes, and coordinating closely with both internal stakeholders and external vendors.

Operating in a fast-paced, high-demand environment, the role requires strong analytical capabilities, stakeholder management, problem solving and negotiation skills to address ongoing operational challenges.

In the first six months, success will be measured by improved vendor performance governance, timely and high-quality headcount fulfillment, and the implementation of scalable, data-driven process improvements

What You Will Do

• Own the headcount fulfillment for the MSME Sales team by leading end-to-end manpower planning and executing vendor management strategies to ensure timely, high-quality headcount fulfillment
• Develop and execute vendor acquisition, negotiation, and management strategies to align with MSME Sales team quality standards and long-term business objectives.
• Oversee and optimize the outsourced end-to-end hiring process for the MSME Sales team business unit, ensuring headcount fulfillment within SLA while improving efficiency and candidate quality.
• Establish a data-driven framework to monitor hiring progress, manpower deployment, attrition trends, and vendor performance, translating insights into actionable process improvements.
• Build and maintain cross-functional alignment with key stakeholders to proactively resolve vendor challenges and drive continuous operational excellence.
• Lead vendor performance governance, including KPI setting, regular service review meetings, and targeted initiatives to elevate vendor service delivery quality.
• Direct contract lifecycle management, from renewals to RFPs, and shape business cases for vendor renewal, replacement, or capacity expansion in collaboration with project leadership.

What You Will Need

• Bachelor's degree or higher; majoring in Marketing, Economics, Statistics, HR, or relevant fields
• 3+ years of work experience, preferably experience in various aspects of vendor management, outsourcing management, HR, and operations
• Strong financial analysis skills, ability to build and support business cases
• Self-driven, ability to manage multiple projects and other responsibilities and at the same time able to clearly prioritize tasks
• Ability to drive changes successfully and to keep people motivated in a highly changing environment
• Key experience and able to negotiate vendor KPI and SLA’s
• Proactive, ability to work in a team, and a strong can do attitude.

About the Team

We are a high spirited and dynamic team dedicated to achieving operational excellence within our business. Our approach is highly data-driven, with a strong emphasis on optimizing workflows to enhance overall business efficiency. Join us if you're passionate about driving measurable improvements in business processes and contributing to our success. We're a highly flexible team with a target-driven mindset. We manage our own work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes (when it’s safe to do so), learning from and about one another, and having fun all along the way.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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