Salesforce Administrator

Company Description

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

We're looking for an experienced and Certified Salesforce Administrator to manage, maintain, and enhance our critical Salesforce platform. You'll be the go-to expert for system performance, user management, customisation, and data integrity. This role requires a professional who is passionate about both technical administration and providing top-tier user support and training. Join us and help drive efficiency and collaboration across multiple departments!

Day to day you will:

• Manage user accounts, roles, profiles, and permissions to ensure optimal data security and accessibility.
• Customise the platform by upholding configurations like security settings, sharing rules, reports, dashboards, and workflow automation (Flows).
• Maintain system health by monitoring performance, providing production support, and performing essential data management tasks (imports/exports/cleansing).
• Drive continuous deployment of enhancements through CI/CD tooling, adhering to best practices.
• Provide training and ongoing support to end-users, ensuring they effectively utilise platform features.
• Stay up-to-date with Salesforce releases, assessing impact and implementing necessary updates and documentation.

Qualifications

What you’ll bring:

• 4+ years of experience as a Certified Salesforce Administrator in environments covering Sales, Service, and Industry Cloud.
• Extensive experience in the build, customisation, administration, and maintenance of Salesforce systems.
• Exceptional ability to create and maintain Salesforce Flows and manage platform upgrades and integrations.
• Strong familiarity with Lightning Experience features, capabilities, and best practices.
• Excellent communication and interpersonal skills for effective user training and stakeholder collaboration.
• Strong problem-solving skills and attention to detail, with a solid grasp of data analysis and insights generation.

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers.
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads.
• Annual gift voucher for Stan subscription.

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.