Director of Agency Operations, Liquid Media

Liquid Media is a boutique creative marketing agency specializing in brand experiences, compelling content, and strategic partnerships with global influencers, particularly in the gaming space. They are seeking a Director of Agency Operations to establish and refine systems, processes, and operational rhythms. This role ensures the agency consistently delivers high-quality client work efficiently, managing workflows from pitch to delivery across various departments like client services, creative, strategy, production, business development, and finance, enabling teams to perform optimally as the agency expands.

Must Have

• Design and implement agency workflows
• Improve operational efficiency and scalability
• Create and maintain SOPs and delivery standards
• Manage staffing, utilization, and capacity planning
• Forecast resource needs and plan workloads
• Establish project quality and scope standards
• Ensure on-time, on-budget project delivery
• Implement delivery tracking and reporting
• Collaborate with finance on budgeting and margin
• Manage operational tools and documentation
• Act as operational partner across agency teams
• 7-10 years agency operations experience
• Strong knowledge of project delivery and resourcing
• Experience with financial operations
• Proficiency in ClickUp, Monday, Asana, Harvest, Float
• Strong problem-solving and data analysis skills
• Excellent communication and team alignment
• Fluent in English

Good to Have

• Experience in gaming, esports, entertainment, or creator economy organizations
• Experience working across multiple time zones or distributed teams
• Background in scaling agency operations during periods of growth
• Experience implementing new operational tools or systems

Perks & Benefits

• Work in an international, collaborative environment
• Enjoy a well-equipped workspace
• Fresh daily lunches prepared by chefs
• Flexible ways of working
• Wellness and mobility initiatives
• Culture that values curiosity, authenticity, and continuous learning
• Competitive compensation and benefits package
• Pension and healthcare support

Who We Are:

At Liquid Media, we don’t just create content. We craft experiences that captivate audiences and build lasting relationships between brands and their communities. As a boutique creative marketing agency with deep connections to the gaming space, we specialize in creating unforgettable brand experiences, compelling content, and strategic partnerships with global influencers.

The Opportunity:

Are you someone who enjoys shaping how an agency runs behind the scenes while enabling teams to do their best work?

Liquid Media is looking for a Director of Agency Operations to build and evolve the systems, processes, and rhythms that allow our agency to deliver high-quality client work consistently, efficiently, and sustainably.

This role focuses on how work moves through the agency, from pitch to delivery, across client services, creative, strategy, production, business development, and finance. You will bring clarity, structure, and consistency to agency operations while ensuring teams can move quickly, stay aligned, and deliver great work as the agency grows and evolves.

What You'll Be Doing:

• Agency Operations & Workflow Ownership
• Design and implement end-to-end agency workflows from pitch through delivery and completion.
• Identify friction points in how work moves through the agency and introduce scalable improvements.
• Create and maintain clear standard operating procedures, templates, and delivery standards.
• Resourcing & Capacity Planning
• Own staffing models, utilization tracking, and contractor planning.
• Forecast resource needs based on pipeline and current work.
• Partner with department heads on workload planning and future needs.
• Project Delivery Excellence
• Establish clear quality, scope, and approval standards.
• Ensure work is delivered on time, on brief, and within defined budgets.
• Introduce delivery tracking and reporting practices.
• Financial Operations
• Work closely with finance on budgeting, forecasting, utilization, and margin tracking.
• Monitor financial performance and surface risks or opportunities early.
• Improve project profitability through clear scoping and resourcing practices.
• Systems, Tools & Reporting
• Own operational tools, documentation, and internal resources.
• Evaluate and roll out tools that improve visibility and efficiency.
• Ensure onboarding and operational training materials stay current.
• Teamwork & Culture
• Act as a key operational partner across creative, strategy, production, and account teams.
• Encourage consistent process adoption while protecting pace and quality.
• Build clarity around ownership, expectations, and delivery across the agency.

What You'll Need:

• 7–10 years of experience in agency operations within a creative, marketing, production, or gaming-focused environment.
• Demonstrated experience building and improving agency workflows across multiple functions.
• Strong knowledge of project delivery, resourcing, utilization, and capacity planning.
• Experience working closely with finance on budgets, forecasts, and margin tracking.
• Hands-on experience with tools such as ClickUp, Monday, Asana, Harvest, Float, or similar.
• Strong problem-solving skills and comfort using data to guide action.
• Clear communication skills and the ability to align multiple teams.
• Fluent in English.

You’ll Earn Bonus Points If You Have:

• Experience in gaming, esports, entertainment, or creator economy organizations.
• Experience working across multiple time zones or distributed teams.
• Background in scaling agency operations during periods of growth.
• Experience implementing new operational tools or systems.

Why Join Team Liquid:

• Work in an international, collaborative environment where creativity and teamwork thrive.
• Enjoy a well-equipped workspace and fresh daily lunches prepared by our chefs.
• Find balance through flexible ways of working that support your lifestyle and wellbeing.
• Stay supported through wellness and mobility initiatives that support your wellbeing.
• Grow in a culture that values curiosity, authenticity, and continuous learning.
• Receive a competitive compensation and benefits package, including pension and healthcare support.