Senior Program Manager

SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.

SoundCloud is seeking a talented and driven Senior Program Manager to oversee a portfolio of technology projects related to platform enablement for horizontal/shared services within the SoundCloud ecosystem. These initiatives have a broad impact on our organization, and this role is responsible for prioritization and acceleration of the delivery of platform work into our products. The Platform Enablement Sr. PM will establish project roadmaps, manage cross-product dependencies, establish schedules, and communicate shared service team strategies to fan/creator partnering teams. This role will support projects and work closely with our internal partners to communicate key initiatives to our teams, customers and other key stakeholders. Additionally, this team owns ongoing collaboration with business partners to ensure delivery runs smoothly and our teams are successful. Examples of work within this team include: Minor Protection Work, Connected Devices Work, Privacy, Consent and User Preferences Work, Security Work, and Experimenting with AI.

Key Responsibilities:

• Lead the planning and execution of key priorities, programs and initiatives across the shared Soundcloud platform and foundational capabilities
• Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.
• Monitor programs & metrics, identify risks, and proactively implement solutions to ensure successful outcomes.
• Drive effective communication across teams and stakeholders, ensuring alignment and transparency.
• Foster strong working relationships across the business to facilitate program success.
• Develop compelling leadership presentations for use during key meetings with internal stakeholders
• Assist in troubleshooting operational issues from delivery teams to partners as they surface; assist in testing solutions and ensuring that root causes are fixed.
• Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.

Experience and Background:

• Ability to quickly establish and build close working relationships with team members of varying backgrounds and positions within an organization.
• Experience in implementing of cross-functional business efforts. Effective in influencing high-quality decisions, solving and/or escalating issues and meeting deadlines. Ability to juggle multiple priorities.
• Strong presentation skills - including building effective presentations for executive audiences.
• Strong critical thinking skills. Ability to analyze areas and processes within a cross-functional team, work with leadership to align around recommendations and then implement.
• Excellent written and verbal communication skills
• Comfort with ambiguity and motivated to solve complex problems.
• Solution-oriented, collaborative & curious mindset
• Experience defining, managing and executing projects from start to finish. May include project management, data gathering, problem-solving, and communicating recommendations

The salary range for this role is $130,000 - $180,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!

About us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Benefits:

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• Robust 401k program
• Employee Equity Plan
• Generous professional development allowance
• Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
• Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
• 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
• Various snacks, goodies, and 2 free lunches weekly when at the office

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.