Senior Service Delivery Consultant - EMEA

SimCorp is seeking a Senior Service Delivery Consultant for EMEA, based in Manila, to join their global support team. This role involves providing business support and solutions to clients worldwide, investigating and resolving issues in SimCorp Dimension, maintaining client installations, and cooperating with developers on code defects. The consultant will also be responsible for building product knowledge, improving client installations, and identifying new service offerings, contributing to SimCorp's growth in financial technology.

Must Have

• Be a point of contact for client installation of SimCorp Data Management Solution
• Maintain client's installation and identify projects for improvements
• Investigate and resolve issues that require product domain knowledge according to defined SLA
• Analyze problems and issues which occur in SimCorp Dimension at existing clients efficiently to provide convincing and timely solutions to our clients
• Resolve client service requests (ad-hoc reports, license renewals, file-copies)
• Co-operate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements
• Take part in validation and testing activities as needed
• Ensure high quality of all deliverables provided to the client
• Build and maintain Product knowledge base
• Maintain client installation information
• Provide feedback to Product Division and Global Standards on product quality and client needs
• Support implementing projects to improve existing client installations
• Identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations
• Identify and drive development new Service Offerings with focus on bringing optimal value to our clients
• Identify where clients can use new license modules & services
• Become trusted adviser of our clients around the world
• Experience with operating standard applications in the financial sector, fixing technical problems, resolving issues, and being an SME for application usage
• Experience in working in a larger IT department or operational Team or Application support on L2 or L3 levels
• Technical skills including PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language
• Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions)
• Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product)
• Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background
• Advanced analytical skills
• Effective communication and presentation abilities, with an emphasis on attentive listening
• An engaged perspective and a steady drive to overcome obstacles
• Motivated, committed, and result-oriented

Good to Have

• Knowledge of Cloud operations (AWS, Azure)

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS IS IMPORTANT TO US

SimCorp is a leading supplier of highly specialized software and expertise for financial institutions and corporations. Our main product SimCorp Dimension is a modular system that offers a complete solution for the investment management of banks, asset managers and insurance companies. The basis for our complex software is comprehensive financial services know-how and a very good understanding of the individual requirements of our customers. More than 200 financial institutions all over the world use our software. As a global partner, we are consistently enhancing our position as a leading supplier.

SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Global Support consultant. This is a truly global role, based in our Manila office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients. You will also prepare examples for our developers to work on in our internal systems in case of code defects and cooperate with them to resolve the issues.

This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

What you will be responsible for

• Be a point of contact for client installation of SimCorp Data Management Solution
• Maintain client's installation and identify projects for improvements of client's installation Investigate and resolve issues that require product domain knowledge according to defined SLA - Analyze problems and issues which occur in SimCorp Dimension at existing clients efficiently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues
• Resolve client service requests (ad-hoc reports, license renewals, file-copies...)
• Co-operate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective
• Take part in validation and testing activities as needed
• Ensure high quality of all deliverables provided to the client
• Build and maintain Product knowledge base
• Maintain client installation information
• Provide feedback to Product Division and Global Standards on product quality and client needs
• Support implementing projects to improve existing client installations
• Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations
• Identify and drive development new Service Offerings with focus on bringing optimal value to our clients
• Identify where clients can use new license modules & services
• Become trusted adviser of our clients around the world

What we value

• Experience with operating standard applications in the financial sector, fixing technical problems, resolving issues, and being an SME for application usage
• Experience in working in a larger IT department or operational Team or Application support on L2 or L3 levels
• Technical skills
• Examples: PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language
• Knowledge of Cloud operations (AWS, Azure) is a good addition
• Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions)
• Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product)
• Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background
• Advanced analytical skills
• Effective communication and presentation abilities, with an emphasis on attentive listening
• An engaged perspective and a steady drive to overcome obstacles
• Motivated, committed, and result-oriented

Other requirements

• EMEA / APAC shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)