Job Description
This role is for a Senior Specialist in System Management, focusing on L2 Production Support. The individual will be responsible for 24/7 rotational support, utilizing skills in Linux shell scripting and Oracle, with a preference for banking domain knowledge. Key responsibilities include incident, problem, change, and release management, debugging root causes, and coordinating with L3 and development teams to implement solutions. ITIL certification is preferred, and working knowledge of tools like ITRS, Autosys, AppDynamics, ServiceNow, and UDeploy is essential.
Good To Have:
- ITIL Certified
- Working knowledge of ITRS, Autosys, App dynamics, ServiceNow, UDeploy
- Flexible and adaptable to business needs
- Any programming experience
- Devops experience
- Banking domain knowledge
Must Have:
- Provide L2 Production Support in a 24/7 rotational shift.
- Proficiency in Linux shell scripting and Oracle.
- Experience with Incident life cycle management.
- Experience with Problem life cycle management and PMR process.
- Experience with Change management, Releases, and Deployments.
- Ability to debug root causes and provide temporary and permanent solutions.
- Coordinate with L3 and development teams for solution implementation.
Excellent L2 Production Support Willing to support in 24 by 7 rotation as per the shift rooster Linux shell scripting and Oracle as skillset with banking domain knowledge
ITIL Certified preferred Working knowledge of ITRS Autosys App dynamics ServiceNow UDeploy
Should be able to work in flexible and adaptable to business needs
Well versed with Incident life cycle management Problem life cycle management and PMR process Well versed with Change management Releases and Deployments
Good eye to debug the root cause and provide a temporary and permanent solution
Coordinate with L3 and development team and provide and implement solutions Any programming experience and devops experience will be added advantage
Number of years of experience 35
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