Application Support Lead – Ad Sales & Affiliate Sales

Lead the support and management of Ad Sales and Affiliate Sales applications, ensuring high availability, performance, and compliance. Drive incident, change, and release management while collaborating with client teams and vendors. Responsibilities include providing L2/L3 support, managing ServiceNow/JIRA tickets, coordinating with client teams for change requests and releases, performing software installations and upgrades, supporting testing and documentation, overseeing release deployments, and collaborating on billing, reporting, and compliance activities.

Must Have

• Lead support and management of Ad Sales and Affiliate Sales applications
• Ensure high availability, performance, and compliance
• Drive incident, change, and release management
• Collaborate with client teams and vendors
• Provide L2/L3 support for Ad Sales systems
• Resolve incidents, service requests, and enhancements
• Manage ServiceNow/JIRA tickets, including troubleshooting and escalation
• Coordinate with client teams for change requests, releases, and DR/BCP planning
• Perform software installations, upgrades, performance tuning, and capacity planning
• Support testing, requirement analysis, and documentation
• Oversee release deployments and environment maintenance
• Collaborate with stakeholders for billing, reporting, and compliance activities

Good to Have

• Experience with packaged applications such as WideOrbit, BTS, NET
• Strong background in SQL/Oracle environments

Specialist - Software Engineering

Job Req Id: 1424583

Application Support Lead – Ad Sales & Affiliate Sales

Role Summary

Lead the support and management of Ad Sales and Affiliate Sales applications, ensuring high availability, performance, and compliance. Drive incident, change, and release management while collaborating with client teams and vendors.

Key Skills

• Primary: SQL, JIRA, ServiceNow, GitHub, Data Analysis, Product Management, Solution Engineering, Code Review
• Secondary: Python

Responsibilities

• Provide L2/L3 support for Ad Sales systems; resolve incidents, service requests, and enhancements.
• Manage ServiceNow/JIRA tickets, including troubleshooting and escalation.
• Coordinate with client teams for change requests, releases, and DR/BCP planning.
• Perform software installations, upgrades, performance tuning, and capacity planning.
• Support testing, requirement analysis, and documentation.
• Oversee release deployments and environment maintenance across development, staging, and production.
• Collaborate with stakeholders for billing, reporting, and compliance activities.

Preferred Experience

• Packaged applications such as WideOrbit, BTS, NET, and custom apps.
• Strong background in SQL/Oracle environments.