Service Owner – Load Testing (m/f)

ARHS Group, part of Accenture, is seeking an experienced Service Owner – Load Testing to join their team onsite in Luxembourg. This role involves leading and developing a corporate load testing service for large-scale public IT systems, ensuring continuous improvement aligned with enterprise performance, quality, and compliance goals. It's a hands-on and coordination-focused position, combining service ownership, stakeholder management, and technical expertise in performance testing.

Must Have

• Lead the overall vision, roadmap, and evolution of the corporate Load Testing service.
• Gather stakeholder needs and translate them into service improvements and feature prioritization.
• Collaborate closely with architects, developers, system owners, and business stakeholders across departments.
• Oversee the full service lifecycle: from design and planning to delivery and operational support.
• Guide customers in preparing and executing load testing campaigns tailored to their solutions.
• Analyze test outcomes and recommend architectural or performance improvements.
• Monitor service KPIs and drive optimizations related to scalability, reliability, and efficiency.
• Ensure service security and compliance in line with established standards and best practices.
• Maintain and validate service documentation, including procedures, specifications, and user guides.
• Stay up to date with modern load testing tools and methodologies and integrate relevant industry best practices.
• Bachelor’s or Master’s degree in IT, Computer Science, or a related field.
• Proven experience as a Service Owner, Product Owner, or similar role within IT service delivery or managed services.
• Strong background in performance and load testing solutions, ideally with tools such as LoadRunner Professional, LoadRunner Cloud, or equivalent platforms.
• Experience designing and operating managed IT services.
• Solid understanding of IT infrastructure (servers, databases, networks, storage, cloud environments).
• Good knowledge of public cloud fundamentals (AWS or similar).
• Familiarity with Agile / Scrum / SAFe practices and ways of working.
• Understanding of DevOps / DevSecOps principles.
• Strong stakeholder communication skills and ability to work across technical and business teams.
• Structured mindset with the ability to manage roadmaps, priorities, and service performance indicators.
• Fluency in English (written and spoken).
• EU citizenship is required.

Good to Have

• Additional European languages are a plus.

Perks & Benefits

• Flexible work/life support
• Opportunities for collaboration, learning, and relationship-building

Company Description

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.

Job Description

ARHS Group, part of Accenture, is currently looking for an experienced Service Owner – Load Testing to join our the team onsite in Luxembourg. You will be responsible for leading and developing a corporate load testing service used across large-scale public IT systems, ensuring its continuous improvement while aligning with enterprise performance, quality, and compliance goals.

This is both a hands-on and coordination-focused role, combining service ownership, stakeholder management, and technical expertise in performance testing.

THE WORK:

• Lead the overall vision, roadmap, and evolution of the corporate Load Testing service.
• Gather stakeholder needs and translate them into service improvements and feature prioritization.
• Collaborate closely with architects, developers, system owners, and business stakeholders across departments.
• Oversee the full service lifecycle: from design and planning to delivery and operational support.
• Guide customers in preparing and executing load testing campaigns tailored to their solutions.
• Analyze test outcomes and recommend architectural or performance improvements.
• Monitor service KPIs and drive optimizations related to scalability, reliability, and efficiency.
• Ensure service security and compliance in line with established standards and best practices.
• Maintain and validate service documentation, including procedures, specifications, and user guides.
• Stay up to date with modern load testing tools and methodologies and integrate relevant industry best practices.

Our roles require in-person time to encourage collaboration, learning, and relationship-building with clients, colleagues, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Bachelor’s or Master’s degree in IT, Computer Science, or a related field.
• Proven experience as a Service Owner, Product Owner, or similar role within IT service delivery or managed services.
• Strong background in performance and load testing solutions, ideally with tools such as LoadRunner Professional, LoadRunner Cloud, or equivalent platforms.
• Experience designing and operating managed IT services.
• Solid understanding of IT infrastructure (servers, databases, networks, storage, cloud environments).
• Good knowledge of public cloud fundamentals (AWS or similar).
• Familiarity with Agile / Scrum / SAFe practices and ways of working.
• Understanding of DevOps / DevSecOps principles.
• Strong stakeholder communication skills and ability to work across technical and business teams.
• Structured mindset with the ability to manage roadmaps, priorities, and service performance indicators.
• Fluency in English (written and spoken); additional European languages are a plus.
• EU citizenship is required.