Job Description
Easybrain is seeking a Support Manager to join their team, focusing on high-quality communication and user care for their mobile games and apps. The role involves responding to player inquiries, providing consultations, handling app store reviews, analyzing inquiry statistics, maintaining a knowledge base, collaborating with project teams, and improving player communication processes.
Good To Have:
- Knowledge of an additional foreign language (e.g. German, French, Japanese)
- Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them
- Familiarity with mobile platforms (iOS, Android)
Must Have:
- Excellent command of English (Advanced/C1+)
- At least 1 year of experience in customer support or a similar role
- Ready to work within a flexible distributed schedule
- Strong attention to detail and problem-solving mindset
- Responsibility and ability to work independently
- Russian language proficiency
- Passion for mobile games
Perks:
- Full support in relocating to countries where our offices are located
- High-end market salary with performance bonuses
- All needed equipment
- Regular company events and monthly Friday meetings
- Social benefits (private medical cover, sports reimbursement, etc.)
- Paid vacations, sick days
- English, Greek, and Polish online language classes
- Reimbursement for education and professional development
Easybrain is looking for a Support Manager to join our incredible team. We develop mobile games and apps that are played by a huge number of people around the world. We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users. That's why we're looking for you!
What you’ll do:
- Respond to player inquiries;
- Provide consultations on the functionality of our mobile applications;
- Handle and reply to reviews in the App Store and Google Play;
- Collect and analyze inquiry statistics, generate actionable insights;
- Maintain and expand the knowledge base (guides, templates, FAQs, auto-replies);
- Collaborate with the project team to solve player problems;
- Contribute to improving player communication processes.
Who we’re looking for:
- Excellent command of English (Advanced/C1+);
- At least 1 year of experience in customer support or a similar role;
- Ready to work within a flexible distributed schedule;
- Strong attention to detail and problem-solving mindset;
- Responsibility and ability to work independently;
- Russian language proficiency;
- Passion for mobile games.
It’ll be a plus if you have:
- Knowledge of an additional foreign language (e.g. German, French, Japanese);
- Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them;
- Familiarity with mobile platforms (iOS, Android).
Why this role is exciting:
- Opportunity to work with and influence the leading products in their niche;
- Modern tools, transparent processes, and a supportive team;
- Room for professional growth alongside experts in mobile game development.
Benefits:
Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer:
- Full support in relocating to countries where our offices are located;
- High-end market salary with performance bonuses;
- All needed equipment;
- Regular company events and monthly Friday meetings;
- Social benefits (private medical cover, sports reimbursement, etc.);
- Paid vacations, sick days;
- English, Greek, and Polish online language classes;
- Reimbursement for education and professional development.
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