Support Manager

Easybrain is seeking a Support Manager to join their team, focusing on high-quality communication and user care for their mobile games and apps. The role involves responding to player inquiries, providing consultations, handling app store reviews, analyzing inquiry statistics, maintaining a knowledge base, collaborating with project teams, and improving player communication processes.

Must Have

• Excellent command of English (Advanced/C1+)
• At least 1 year of experience in customer support or a similar role
• Ready to work within a flexible distributed schedule
• Strong attention to detail and problem-solving mindset
• Responsibility and ability to work independently
• Russian language proficiency
• Passion for mobile games

Good to Have

• Knowledge of an additional foreign language (e.g. German, French, Japanese)
• Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them
• Familiarity with mobile platforms (iOS, Android)

Perks & Benefits

• Full support in relocating to countries where our offices are located
• High-end market salary with performance bonuses
• All needed equipment
• Regular company events and monthly Friday meetings
• Social benefits (private medical cover, sports reimbursement, etc.)
• Paid vacations, sick days
• English, Greek, and Polish online language classes
• Reimbursement for education and professional development

Easybrain is looking for a Support Manager to join our incredible team. We develop mobile games and apps that are played by a huge number of people around the world. We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users. That's why we're looking for you!

What you’ll do:

• Respond to player inquiries;
• Provide consultations on the functionality of our mobile applications;
• Handle and reply to reviews in the App Store and Google Play;
• Collect and analyze inquiry statistics, generate actionable insights;
• Maintain and expand the knowledge base (guides, templates, FAQs, auto-replies);
• Collaborate with the project team to solve player problems;
• Contribute to improving player communication processes.

Who we’re looking for:

• Excellent command of English (Advanced/C1+);
• At least 1 year of experience in customer support or a similar role;
• Ready to work within a flexible distributed schedule;
• Strong attention to detail and problem-solving mindset;
• Responsibility and ability to work independently;
• Russian language proficiency;
• Passion for mobile games.

It’ll be a plus if you have:

• Knowledge of an additional foreign language (e.g. German, French, Japanese);
• Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them;
• Familiarity with mobile platforms (iOS, Android).

Why this role is exciting:

• Opportunity to work with and influence the leading products in their niche;
• Modern tools, transparent processes, and a supportive team;
• Room for professional growth alongside experts in mobile game development.

Benefits:

Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer:

• Full support in relocating to countries where our offices are located;
• High-end market salary with performance bonuses;
• All needed equipment;
• Regular company events and monthly Friday meetings;
• Social benefits (private medical cover, sports reimbursement, etc.);
• Paid vacations, sick days;
• English, Greek, and Polish online language classes;
• Reimbursement for education and professional development.