Technical Program Manager

2K Publishing Tech seeks a Technical Program Manager to deliver innovative solutions, especially for AI & Machine Learning teams. This role involves agile project and program management, change management, process improvement, and defining business requirements. The TPM will own product delivery, lead Agile processes, manage team resources, track priorities, mitigate risks, and coordinate cross-project dependencies, ensuring effective communication and driving program performance. A passion for technology and getting things done in a fast-paced environment is essential.

Must Have

• Own delivery of multiple products per roadmap and quarterly commitments, especially for AI & ML teams.
• Lead and facilitate rigorous Agile process adherence.
• Coach team on Scrum principles and self-management.
• Manage team resources for effective agile event participation.
• Partner with Product/Engineering leads to track priorities and customer milestones.
• Identify, document, and communicate Quarterly delivery scope and schedule.
• Mitigate risks and issues.
• Proactively identify, track, and resolve blocking issues/impediments.
• Coordinate cross-project dependency, milestone, and release management.
• Facilitate triage of incoming customer tickets via ServiceNow.
• Drive Sprint Backlog management in Jira.
• Drive change requests for committed work.
• Establish and drive successful release communications.
• Drive Program level performance reporting and transparency.
• 5+ years project/program management experience in fast-paced environment.
• Strong applied understanding of Agile methodologies.
• 3-5 years experience in interactive ML, Generative AI, and data-driven product development.
• 3-5 years experience delivering scalable AI capabilities from concept to production.
• Experience with Jira, Confluence, Google Suite, Flowcharting tools.
• Demonstrated strategic planning, facilitation, and executive presentation.
• BA/BS, CSM/CSPO certifications.
• Ability to interact, influence, and align with all organizational levels.

What We Need:

2K Publishing Tech delivers innovative solutions to our studios and supports all of their technology needs to ensure they can focus on building incredible games. The Technical Program Manager will need to apply their experience and skills across a variety of roles including agile project and program management, change management, process documentation and improvement, business requirements definition, tracking schedules, action items, risks and most importantly, forging strong relationships across the business. They need the interpersonal and organizational skills to navigate our complex and fast-paced environment. Perhaps most importantly, they need to have an absolute passion for getting things done.

What You Will Do:

• Own the delivery of multiple products in accordance with the Product roadmap and quarterly commitments, especially for the Artificial Intelligence & Machine Learning teams.
• Lead, facilitate, and ensure the Agile process is rigorously followed by the team.
• Coach the team on Scrum principles and practices, and help them to have a clear vision and self-management.
• Manage team resources to ensure effective participation in agile events as well commitment and progress towards assigned work.
• Partner with Product and Engineering leads to track & relay to team any priorities as well as key customer milestones.
• Partner with Product and Engineering leads to identify, document, and communicate Quarterly delivery scope and schedule based on team capacity.
• Mitigate risks and issues.
• Proactively identify, track and drive resolution of blocking issues/impediments and non-engineering action items.
• Coordinate cross-project dependency, milestone, & release management activities with other Delivery Managers.
• Facilitate triage of incoming customer tickets through ServiceNow.
• Drive management of Sprint Backlog in Jira.
• Drive change requests for any committed work during a Quarter.
• Establish and drive successful release communications.
• Drive Program level performance reporting, visibility and transparency to both internal and external leadership.
• Recommend and/or implement moderate process improvements for increased productivity.
• Maintain team morale.

Who We Think Will Be A Great Fit:

You are passionate about technology and you are excited about bringing ground breaking capabilities to empower cross-vendor team members to make incredible platform experiences for our game studio developers. You understand what it means to bring organization in a fast-paced environment that is minimally disruptive. You can operate with considerable autonomy and discretion. You consider excellence in communication to be one of, if not your strongest asset across all mediums.

• 5+ years of experience as a project/program manager in a fast-paced environment
• Strong applied understanding of Agile methodologies
• 3-5 years of experience in domains such as interactive Machine Learning, Generative AI, and data-driven product development.
• 3-5 years of experience delivering scalable AI capabilities from concept to production
• Experience with Jira, Confluence, Google Suite, Flowcharting (Miro, Visio, Lucidchart)
• Demonstrated strategic planning, strategic facilitation, and executive presentation
• BA/BS, CSM/CSPO
• Demonstrated ability to interact, influence and align with all levels of an organization; and drive consensus