VP, Operations Enablement

The VP, Operations Enablement will lead the transformation of the Operations organization across Wolters Kluwer Health. Acting as the chief of staff and strategic right hand to the SVP, Operations, this role will drive alignment, execution, and performance across all operational pillars. The leader will oversee the operational transformation agenda, coordinate strategic initiatives, and ensure the organization delivers measurable value and efficiency by leveraging technology (especially AI and automation) and championing organizational change to deliver superior business outcomes.

Must Have

• Lead transformation of Operations organization across Wolters Kluwer Health
• Drive alignment, execution, and performance across operational pillars
• Oversee operational transformation agenda and coordinate strategic initiatives
• Ensure measurable value and efficiency in operations
• Lead division-wide transformation initiatives to modernize Operations
• Partner with SVP, Operations to translate strategic priorities into actionable plans
• Lead Program and Portfolio Management Office (PMO) for rigorous governance
• Provide strategic oversight across key programs (Customer Service, Content Operations)
• Develop and execute comprehensive change management strategies
• Act as Product Owner for core back-end business systems (ERP, CRM modules)
• Serve as Executive Product Owner for critical Content Management Systems
• Establish and lead strategy for identifying, developing, and deploying AI and RPA solutions
• Lead Data & Analytics function for Operations, translating data into insights
• Standardize and optimize operational vendor management lifecycle
• 15+ years in operations, transformation, or large-scale program leadership
• Proven ability to translate strategic priorities into actionable plans
• Strong understanding of AI, robotic process automation (RPA), and enterprise systems
• Demonstrated ability to lead modernization of core business systems
• Ability to oversee master data management and leverage analytics
• Exceptional executive communication and stakeholder management skills
• Skilled in developing and executing comprehensive change management strategies
• Experience leading PMO functions, ensuring governance and execution

Perks & Benefits

• Global Well-being Program
• Tools, programs, and resources for employee health, happiness, safety, and prosperity
• Awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization
• Caring and inclusive culture
• Diversity is core to collective strength and high performance
• Equal opportunity employer

The VP, Operations Enablement will lead the transformation of the Operations organization across Wolters Kluwer Health. Acting as the chief of staff and strategic right hand to the SVP, Operations, this role will drive alignment, execution, and performance across all operational pillars. The leader will oversee the operational transformation agenda, coordinate strategic initiatives, and ensure the organization delivers measurable value and efficiency. The successful candidate will be a visionary leader capable of merging strategic planning with tactical execution, leveraging technology (especially AI and automation) and championing organizational change to deliver superior business outcomes.

Key Responsibilities:

The VP, Operations Enablement will serve as the integration point across all of operations.

• Drive alignment with cross-functional stakeholders in Finance, IT, and Global Business Systems.
• Establish clear OKRs, track progress, and ensure accountability for performance and outcomes.

The role will have direct oversight and responsibility for the following critical functions and associated teams:

Operations Transformation & Strategic PMO

• Lead division-wide transformation initiatives to modernize Operations and deliver on cost, quality, and speed targets.
• Partner with the SVP, Operations to translate strategic priorities into actionable execution plans.
• Lead the Program and Portfolio Management Office (PMO) to ensure rigorous governance, prioritization, and successful execution of all major operational programs.
• Provide strategic oversight across key programs, including Customer Service Transformation, Content Operations Modernization, and Print & Fulfillment Optimization.

Business Transformation & Change Management

• Develop and execute comprehensive change management strategies to ensure high adoption of new processes and systems

Back Office & Content Systems Product Ownership

• Act as the Product owner for all core back-end business systems (e.g. ERP, CRM modules, workflow tools), ensuring their design and evolution align perfectly with operational needs and business goals
• Serve as the executive Product Owner for critical Content Management Systems and related platforms, defining the roadmap to optimize content lifecycle management and operational use.

AI & Automation Strategy

• Establish and lead the strategy for identifying, developing and deploying AI and robotic process automation (RPA) solutions within operations to drive significant efficiency gains and cost reduction

Business Insights

• Lead the Data & Analytics function for Operations, translating complex data into actionable business insights that inform strategic decisions and process improvements.

Vendor Management & Performance

• Standardize and optimize the operational vendor management lifecycle, including partnering with procurement and implementing rigorous performance monitoring to ensure maximum value and service delivery.

Qualifications:

• Extensive Leadership Experience – 15+ years in operations, transformation, or large-scale program leadership within complex, matrixed organizations.
• Strategic & Tactical Execution – Proven ability to translate strategic priorities into actionable plans and deliver measurable business outcomes.
• Technology & Automation Proficiency – Strong understanding of AI, robotic process automation (RPA), and enterprise systems (ERP, CRM, workflow tools).
• Business Systems Transformation – Demonstrated ability to lead modernization and optimization of core business systems and content platforms to align with operational goals.
• Data Governance & Analytics – Ability to oversee master data management and leverage analytics to inform strategic decisions and operational improvements.
• Executive Communication & Stakeholder Management – Exceptional ability to influence, align, and communicate effectively with senior leaders and cross-functional teams.
• Change Management Expertise – Skilled in developing and executing comprehensive change management strategies to drive adoption of new processes and systems.
• Program & Portfolio Management – Experience leading PMO functions, ensuring governance, prioritization, and successful execution of major initiatives.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $203,900 - $262,150