Technical Support Agent

Description

Onsite Work Only: Franklin, TN - Flex Hour Options Available

Relocation Assistance Available

We’re looking for a Technical Support Agent who will be responsible for providing world-class customer service via email and phone for our life-changing product, EveryDollar. We’re fast-paced and serious about helping people, but we love to have fun as well!

What Winning Looks Like:

• Communicating clearly with our customers across multiple channels (phone calls & emails)
• Effectively anticipating customer needs and providing empathy for their experience
• Having a product-minded, problem-solving mindset, and providing feedback to Product Managers
• Helping customers with budgeting/financial questions
• Being a product expert on our digital products, like EveryDollar
• Troubleshooting technical issues with our digital products
• Using and editing Help Center articles to help customers self-serve
• Responding to feedback well and taking initiative
• Constantly learning, growing, and developing your skillset 

Skills Needed to Win:

• 1+ years of experience serving customers, solving problems, & helping people in a customer support role
• Experience solving technical problems is a plus, i.e. password reset, clearing cookies, and other tier I digital support questions
• Strong written & verbal communication skills
• Passion for our products
• EveryDollar user preferred

$36,000 - $52,000/year* + profit sharing + benefits

*Range depends on level of skill and overall experience

It’s a calling, and we’re on a mission to change lives. Join the crusade! Apply now.

EOE, including disability/vets