Project Manager (Customer Support team)
Job Summary
Job Description
- Project Management
- Customer Support
- Risk Assessment
- Technical Specs
- SQL/Python
- Operational Metrics
- Player Support
- Data Analysis
- Flexible Schedule
- Health Insurance
6 skills required
Job Details
Customer Support Tech Team Lead
About the company
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.
Team, about the role
We're seeking a strong Project Manager to effectively manage the Customer Support Team's projects. This role involves working closely with both operational leads and product teams. This is an excellent opportunity to immerse yourself in the gaming industry's leading trends, technologies, and approaches. If you're interested in the video game industry, this is your chance!
Tasks
- 1+ years of project management experience;
- The ability to evaluate decisions from a business perspective and use specific metrics and arguments to calculate the effectiveness of projects and justify the need for change;
- Project initiation skills: hypothesis formation, resource forecasting, preparation of technical specifications, risk assessment;
- Building effective interactions with product and development teams, the ability to defend your position and convey user needs within the product;
- Project presentation skills—the ability to evaluate final results and draw meaningful conclusions;
- The ability to work with data and analyze indicators—knowledge of SQL/Python for analytics will be a plus;
- B2 level business English;
- Priority is given to candidates with experience in player support, knowledge of operational metrics, and the ability to work with and manage them.
Requirements
-
Managing support team projects, risk assessment, creating technical specifications, decomposing and distributing tasks, monitoring deadlines, assessing final project results;
-
Working closely with leads from customer support and the product teams;
-
Interacting with clients, project participants, stakeholders, and other interested parties;
-
Informing stakeholders about the project's status and the achievement of goals;
-
Keeping project documentation up to date;
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Prioritizing projects based on their impact on key support metrics.
Our Perks
Flexibility at work
- For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.
Caring for health and well-being
- We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
- We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
- We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
- We pay for participation in specialized conferences and courses and hold our own internal conferences.
- We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
- We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
- We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
- We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.
Work Format
Remote or from one of the company’s offices
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