Technical Training Specialist - US Remote

Note: This position is qualified for remote work but will have time spent in the Schaumburg, IL, Fort Lauderdale, FL areas, and at customer locations across North America with 50% + of travel.

Overview:

• This dynamic role will be responsible for delivering North America (NA) technical training classes for customers, partners, and employees. The person filling this role will primarily provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem. They will also provide training recommendations with the Training Consultants during customer planning meetings.

• The successful candidate will closely work with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of a Technical Trainer is to ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way, driving customer satisfaction and strong customer relationships.

• Key responsibilities include: training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment.

• This position requires someone who is independent, demonstrates strong technical and instructional skills, is detail-oriented, is adept at multitasking, and willing to travel to customer locations. This position will work both independently and in team environments. The position requires someone who can prioritize the work to ensure accurate and timely execution of deliverables. A thirst for knowledge is essential.

Qualifications:

• High School diploma or equivalent
• 3+ years of technical experience with ASTRO/P25 communication systems
• Strong knowledge of P25 Systems Integration
• 5+ years of practical technical experience
• 3+ years of technical training experience
• Working knowledge of networking, PCs, and Operating Systems
• Willing to travel approximately 50%
• Self motivated in both team and solo environments
• Excellent written and oral communication skills
• Committed to accuracy and high standards
• Adept at building strong relationships internally and externally
• Ability to scope effort and coordinate work to meet internal, external, and project timelines
• Customer Service focused
• Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems
• Ability to act independently to uncover and resolve problems
• Understanding of the how elements form a solution
• Research and operate cross-functionally to learn new ideas for innovation
• Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives
• Consult with management and peers
• Associates degree in Adult Education Networking, or similar is preferred
• Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology
• Working knowledge and experience with P25 Communications Systems and subscribers
• Training Certification or Training Development Experience
• System Management experience in IP Based Dispatch Consoles
• Working knowledge of Visio, MS Office, and Google Suite