Tesla Advisor (Johor)

3 Months ago • All levels

Job Summary

Job Description

Tesla seeks a Tesla Advisor in Johor to provide an exceptional customer experience. Responsibilities include engaging walk-in guests, driving sales through product knowledge and service, implementing operational policies, understanding customer needs and purchase intent, educating customers about Tesla products, scheduling test drives, and updating the CRM system. The ideal candidate will possess strong customer service skills, passion for the automotive industry, excellent time management and communication skills in English and the local language, and a mastery of Tesla products and services. This role requires maintaining a valid driver's license and working evenings and weekends.

Must have:

Customer service experience
Passion for sustainable transport
Excellent communication skills
Product knowledge mastery
Time management skills
Valid driver's license

6 skills required

required for this role

Add these skills to join the top 1% applicants for this job

Job Details

What to Expect

At Tesla, our Tesla Advisor/ Sales Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.

As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

What You’ll Do

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

What You’ll Bring

Customer service experience required
Positive, enthusiastic and passionate about the changes in the personal transportation industry
Self-starter who possesses exceptional time management skills and has great attention to detail.
Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
Passionate dedication and ethical approach to sales management and operations.
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills in Local Language and English
Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
Ability to work evenings and weekends
MUST have and maintain a valid driver’s license and a safe driving record